We have an exciting opportunity for an Office Manager to lead and develop a small team (currently six people). This follows significant investment in the transformation of our credit union. We’ve introduced new products and services, new processes and new technology, supported by a range of third-parties (e.g. providing IT Support). But there is still much to do!
We’re looking for an Office Manager who is passionate about what they do, innovative and optimistic, and committed to delivering a great service.
We need an Office Manager who has previous experience leading a team, preferably in a leadership role in customer services operations. The Office Manager will be instrumental in helping us identify and implement improvements to improve service, reduce cycle times and control costs. The Office Manager will play a key role in the continued development and growth of the credit union.
As Office Manager, you will be responsible for all aspects of office operations and specifically will manage all staff and volunteers in our Member Services team. This team provides the full range of application processing and account administration services to members. You will also support the Board of Directors and will be invited to attend our monthly board meetings.
The Jobholder will have proven operations management experience, relevant customer service skills, will be competent in using IT (such as Microsoft Office), with an exemplary work record.
Stirling Credit Union will support training and attendance at meetings and conferences relevant to the work of the Credit Union.
Stirling Credit Union is a financial cooperative. From our office in Stirling’s city centre, with the aid of a sophisticated online and mobile capability, we serve a large geographical area across central Scotland.
We are experiencing rapid growth, stimulated by a recent and ambitious transformation covering our products, services and technology. That’s why we’re seeking an Office Manager with the passion, experience and vision to lead and grow our small team of paid part-time staff and volunteers.
As Office Manager, you will be supported by our highly capable and involved board of directors and a small, friendly, committed office team.
On behalf of members, our office fulfils membership and loan applications, manages savings accounts, makes loans and collects repayments on loans – supported by significant process automation.
During the current COVID-19 emergency, our technology infrastructure (IT and telephones) is enabling full home-working for staff and volunteers.
Stirling Credit Union is a dynamic Credit Union serving the Forth Valley area ( stirlingcreditunion.co.uk) We are growing rapidly and need new Board Members with a wide range of skills to support our next stages of development.
We are interested in hearing from individuals from all backgrounds with good entrepreneurial and particularly people to fill the roles of: