Knowledge of Money Advice work, Housing Advice, Employment Advice and Welfare Benefits Advice is essential, as well as good communication, casework and I.T. skills.
Key work areas and tasks:
·Work as part of the triage team to allocate clients to volunteer Advisers as appropriate.
·Assist, support and oversee the General Advisers in: -
Their use of the Citizens Advice Information System to find, interpret and communicate the relevant information to their clients.
Researching and exploring options and implications so that clients can make informed decisions.
Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiating with third parties such as statutory and non-statutory bodies as appropriate.
Referring internally or to other specialist agencies as appropriate.
Ensuring that all work conforms to the bureau's Office Manual and Quality Standards at the appropriate level.
Maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Page 2/2 Triage Worker Job Description and Person Specification
Other duties and responsibilities
We are looking for a highly motivated and ambitious individual with a passion for our organisation its aims and ethos together with the drive to see and achieve new revenue streams.
As part of the Senior Leadership Team the Business Development Manager working under the direction of the General Manager will be responsible for diversifying the business and developing a pipeline of exciting new and innovative opportunities which will support the changing needs of residents, building on our strong successful track record locally.
In addition the post holder will oversee all Administrative functions in the Bureau.
This role primarily involves working with the General Manager in:
The successful candidate will have:
1 x 35 Hour Post per week to be worked over 5 days per week OR 2 x 17.5 hour posts may be considered.
The Post will require the successful applicant/s to give presentations and talks to local community groups as well as carry out benefit checks and provide advice and information on income maximisation.
Applicants must have a good working knowledge of benefits and money advice as well as a good understanding/knowledge of fuel poverty and preventative measures/remedies and the ability to provide holistic advice.
All applicants must be able to manage their time effectively.