To work as a member of the Assertive Outreach Team, which aims to offer support to single homeless women, providing permanent housing directly to homeless individuals with ongoing assertive but flexible support, with a strong focus on harm reduction and sustainable tenancy within the community.

Women only including those with a Gender Recognition Certificate need apply under Schedule 9 (part 1) of the Equality Act 2010.

You will be required to provide creative permanent housing solutions, whilst providing support consistent with the internationally recognised Housing First Fidelities:

• People have a right to a home
• Flexible support is provided for as long as is needed
• Housing and support are separated
• Individuals have choice and control
• An active engagement approach is used
• The service is based on people’s strengths, goals and aspirations
• A harm reduction model is used

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

KEY TASKS & RESPONSIBILITIES

• Welcome women and children into refuge accommodation and carry out the admission process including explaining the occupancy agreement as well as the rules and conditions of stay.
• Provide an induction to new residents on the heating system, security of the premises and electrical equipment.
• Where appropriate assist women in refuge with the completion of forms, etc.
• Clean and prepare refuge properties for occupation by service users. This can include moving furniture, working at heights and some manual handling.
• Carry out weekly checks of refuge accommodation for Health & Safety purposes and ensure that flats are properly maintained.
• Report all welfare concerns to the appropriate manager.
• Arrange and coordinate any necessary refuge repairs with the necessary tradesmen.
• Respond to ad hoc Health and Safety checks including CCTV.
• Arrange and assist with routine Health and Safety inspections from outside agencies.
• Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc pertinent to each flat and arrange to repair or replace items where necessary.
• Complete minor DIY repairs and maintenance tasks including painting and decorating and building flat pack furniture.
• Ensure all refuge resources and stock are replenished, accessible and stored in a tidy manner.
• Assist in the update of refuge information packs for refuge properties.
• Contribute to team meetings and work plans.
• There may be a requirement to work outwith normal working hours on occasions.

The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

Purpose of the post

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
• To work with a wide range of women who may have complex needs.
• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Purpose of the Post

· To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

· To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

· To work with a wide range of women who may have complex needs.

· To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Purpose of the Role

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

Key Tasks & Responsibilities

· Duties of the role include the moving and handling of items when supporting service users, manual handling of personal belongings to help service users move items in between refuge facilities and new homes.

· Receive families and admit them to flats, at the same time explaining rules and conditions. This includes transporting them and their belongings to refuge

· Provide an induction to new residents on the heating system, security of the premises and electrical equipment.

· Where appropriate assist women in refuge with the completion of forms, etc.

· Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base

· Cover for the other Facilities staff in their absence

· Clean and prepare refuge properties for occupation by service users when the cleaner needs additional help

· Liaise with the Senior Facilities Worker in preparing refuge properties for occupation

· Carry out Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report repairs to the landlord, pass any difficulties to the Senior Facilities Worker

· Respond to ad hoc Health and safety checks including CCTV

· Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.

· Complete DIY repairs and maintenance tasks including painting and decorating

· Ensure that immediately prior to a family vacating the accommodation the inventory is checked.

· Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.

· Provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.

· Ensure all resources are replenished and accessible

· Assist in the update of Welcome Packs for refuge properties

· There may be a requirement to work out with normal working hours on occasions.

· The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
• To work with a wide range of women who may have complex needs.
• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Purpose of the post

• To provide administrative back up for community group work in Dundee (the CEDAR Project) for children and young people with experience of domestic abuse, and for their mothers.

Key Responsibilities

• Co-ordinate all administrative systems

• Responsible for arranging travel and childcare for service users

• Book venues for group work sessions and arrange supplies and refreshments etc.

• Take minutes of meetings and write reports as and when required

• Record statistical data and generate statistical reports

• Assist with monitoring and audit arrangements to funder and Steering Group

• Ensure all relevant legislation including equal opportunities, data protection etc are complied with

• Maintain and manage office security and confidentiality of records, including volunteer documents, and other information

• Ensure high standards of communication and that the workforce are aware of any matters relevant to the welfare and security of staff, volunteers and service users by:

a. Maintaining DWA’s communication records;

b. Following safety procedures;

c. Attending and contributing to team meetings;

d. Liaising and sharing information with others to ensure a holistic service is provided at all times whilst maintaining confidentiality.

• Produce progress reports and action plans in respect of your area of responsibility

• Undertake appropriate training (external and internal) under the direction of the Administration Manager

• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid Network, contributing to local and national campaigns that further the aims of Women’s Aid

• Support Co-ordinators in processing and contacting referrals

• Assist Co-ordinators in regularly updating social media platforms

• Assist Co-ordinators in the organisation and advertisement of information

• Any other relevant duties

• To provide an age-appropriate quality service to children and young people who have experience of domestic abuse. In doing so, meeting legal requirements and DWA standards and policies
• To promote the work of DWA in the local and wider community
• To work with a wide range of children and young people who may have complex needs
• To support the Senior Children’s Services DAP, CEO and colleagues in achieving team and DWA objectives and in identifying areas for improvement

We are working in partnership with DCC Homeless Service to provide Housing Support to their new women only accommodation in Honeygreen which comprises of blocks of one-bedroom single occupancy flats.

PURPOSE OF THE POST

• To work as part of the Women’s Support (WS) team to provide housing support and empower women who have experience of domestic abuse or violence against women. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the Women’s Hub and Honeygreen accommodation.

• To work with a wide range of women who may have complex needs.

• To participate as part of the team in the ongoing development of services to abused women or women with a history of violence against women in Honeygreen or where capacity allows through other DCC homeless accommodation.

Barnardo's and Dundee Women's Aid have an exciting opportunity to join our Dundee ASSIST team, who have a genuine interest in working with victims of Domestic Abuse. Full induction training will be provided. The current vacancy will be employed by Barnardo's.

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity to join our Dundee Assist team, who have a genuine interest in working with victims of domestic abuse. Full induction training will be provided. Secondments are welcomed and limited job share options are available.

The Multi Agency Independent Advocacy Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy Service (Dundee Assist) focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi-agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded from the newly announced Scottish Government Victims Fund

Purpose of the post

To provide a sensitive, pro-active short to medium-term advocacy, support, and information service to victims/survivors of domestic abuse who are referred to ASSIST, focussing on those most at risk. This will be done primarily by telephone but face to face as required. To work with clients at high or medium risk or who have a case proceeding to court.

Purpose of the post

• To provide an age-appropriate quality service to children and young people who have experience of domestic abuse. In doing so, meeting legal requirements and DWA standards and policies
• To promote the work of DWA in the local and wider community
• To work with a wide range of children and young people who may have complex needs
• To support the CYP Manager, CEO and colleagues in achieving team and DWA objectives and in identifying areas for improvement

• To ensure all income is collected from Housing Benefit and other sources.
• To ensure that other ancillary costs for refuges are collected.
• To liaise closely with the appropriate Department in all issues pertaining to refuge rents, ensuring that all relevant documents are completed and submitted timeously.
• To collect monies from women as required and keep accurate documentation.
• To provide regular reports, and to work alongside other Women’s Services team members.

To work as a member of a Housing First Team, which aims to offer support to single homeless women, providing permanent housing directly to homeless individuals with ongoing assertive but flexible support, with a strong focus on harm reduction and sustainable tenancy within the community. Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. You will be required to provide creative permanent housing solutions, whilst providing support consistent with the internationally recognised Housing First Fidelities:

• People have a right to a home
• Flexible support is provided for as long as is needed
• Housing and support are separated
• Individuals have choice and control
• An active engagement approach is used
• The service is based on people’s strengths, goals and aspirations
• A harm reduction model is used

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Dundee Assist team, who have a genuine interest in working with victims of domestic abuse. Full induction training will be provided. Secondments are welcomed and limited job share options are available.

The Multi Agency Independent Advocacy Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy Service (Dundee Assist) focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi-agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded from the newly announced Scottish Government Victims Fund.

Staff within Dundee Assist are employed by either Barnardo’s or Dundee Women’s Aid. Employers of each position are listed below. Please indicate in the box on your application form which post you are applying for. For a post which has positions at both employers, and you have a preference, please state which employer you are applying to.

• 1 X CYP Dundee Assist IDAA Worker (DWA)

Purpose of post

To provide a sensitive, pro-active short to medium-term advocacy, support, and information service to victims/survivors of domestic abuse who are referred to ASSIST, focussing on those most at risk. This will be done primarily by telephone but face to face as required. To work with clients at high or medium risk or who have a case proceeding to court.

To provide administrative back up for community group work in Dundee (the CEDAR Project) for children and young people with experience of domestic abuse, and for their mothers.

KEY RESPONSIBILITIES

• Co-ordinate all administrative systems
• Responsible for arranging travel and childcare for service users
• Book venues for group work sessions and arrange supplies and refreshments etc.
• Take minutes of meetings and write reports as and when required
• Record statistical data and generate statistical reports
• Assist with monitoring and audit arrangements to funder and Steering Group
• Ensure all relevant legislation including equal opportunities, data protection etc are complied with
• Maintain and manage office security and confidentiality of records, including volunteer documents, and other information
• Ensure high standards of communication and that the workforce are aware of any matters relevant to the welfare and security of staff, volunteers and service users by:
  • Maintaining DWA’s communication records;
  • Following safety procedures;
  • Attending and contributing to team meetings;
  • Liaising and sharing information with others to ensure a holistic service is provided at all times whilst maintaining confidentiality.
• Produce progress reports and action plans in respect of your area of responsibility
• Undertake appropriate training (external and internal) under the direction of the Administration Manager
• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid Network, contributing to local and national campaigns that further the aims of Women’s Aid
• Support Co-ordinators in processing and contacting referrals
• Assist Co-ordinators in regularly updating social media platforms
• Assist Co-ordinators in the organisation and advertisement of information
• Any other relevant duties

Purpose of the post

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

• To work with a wide range of women who may have complex needs.

• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
• To work with a wide range of women who may have complex needs.
• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Purpose of the role

To work as a member of a Housing First Team, which aims to offer support to single homeless women, providing permanent housing directly to homeless individuals with ongoing assertive but flexible support, with a strong focus on harm reduction and sustainable tenancy within the community. Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. You will be required to provide creative permanent housing solutions, whilst providing support consistent with the internationally recognised Housing First Fidelities:

• People have a right to a home

• Flexible support is provided for as long as is needed

• Housing and support are separated

• Individuals have choice and control

• An active engagement approach is used

• The service is based on people’s strengths, goals and aspirations

POSITIONS AVAILABLE

4 X ADULT DUNDEE ASSIST IDAA WORKERS (1 DWA & 2 BARNARDO’S)

1 X 37 HRS P/WK (FULL TIME) BARNARDO’S POST - SALARY £28,935 PER ANNUM

1 X 21 HRS P/WK (PART TIME) BARNARDO’S POST - SALARY £28,935 PRO RATA PER ANNUM

1X 37 HRS P/WK (FULL TIME) DWA POST – SALARY £28,935 PER ANNUM

1 X 25 HRS P/WK (PART TIME) DWA POST – SALARY £28,935 PRO RATA PER ANNUM

Purpose of the post

To provide a sensitive, pro-active short to medium-term advocacy, support, and information service to victims/survivors of domestic abuse who are referred to ASSIST, focussing on those most at risk. This will be done primarily by telephone but face to face as required. To work with clients at high or medium risk or who have a case proceeding to court.

1 x 25 hrs per week (part time) DWA post

• SALARY: £28,935 PER ANNUM
• HOURS OF WORK: 37HRS P/WK (FULL TIME)

Purpose of the post

To provide advocacy and support services to the children of survivors of domestic abuse who are referred to ASSIST following a domestic incident which is proceeding to court. To provide a pro-active, short to medium term, needs-based service within a multi-agency framework to young victims of domestic abuse, focussing on those at most risk. To work with the children and young people of clients at high or medium risk or who have a case proceeding to court.

Purpose of the post

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

• To work with a wide range of women who may have complex needs.

• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

PURPOSE OF THE POST

You will undertake preventative work that helps tackle the root cause of domestic abuse through changing perceptions and attitudes towards domestic abuse. You will also provide the highest possible standard of service to women, children and young people.

• To promote the work of DWA in the local and wider community

• To support the CYP Manager, CEO, Depute CEO and colleagues in achieving team and DWA objectives and in identifying areas for improvement

PURPOSE OF THE POST

• To assist the WSM in the day-to-day management and development of the service and to act up in her absence
• To work as part of the Women’s Support Services team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
• To key work and advise other team members on complex cases
• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
• To work with a wide range of women who may have complex needs
• To participate as part of the team in the on-going development of services to abused women whether in crisis, refuge, re-housed from refuge or through the outreach service.

PURPOSE OF THE POST

• Lead and manage multiple teams of people and outreach services: Women’s Support (WS), MIA (Multi-Agency Independent Advocacy), Assertive Outreach, Volunteer and Psychology (NHS Secondment) Services. This is not an exhaustive list and may be subject to change.
• To ensure that DWA Women’s Services adheres to Care Inspectorate standards and prepare DWA for Care Inspectorate inspections
• To be the Care Inspectorate Registered Manager for the CYP service
• To support the Directors and CEO in the strategic leadership, management and planning of the services provided by DWA
• To actively participate and support the management team in the development and support of all services provided by DWA
• To ensure that the WSS and C&YP’s Service have a joined up working approach
• To actively participate in the recruitment, training and support of volunteers
• To ensure the ongoing development, implementation and monitoring of DWA’s operational plans by maximising resources, funding streams and opportunities for development and growth
• To work with women, as required
• To promote the work of DWA in the local and wider community

Purpose of the post:

To provide an age appropriate quality service to children and young people who have experience of domestic abuse. In doing so, meeting legal requirements and DWA standards and policies.

To promote the work of DWA in the local and wider community.

To work with a range of children and young people who may have complex needs.

To support the CYP Manager, CEO and colleagues in achieving team and DWA objectives and in identifying areas for improvement.

Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. The successful candidate will be required to join the PVG Scheme. Dundee Women’s Aid positively welcomes applications from women within all sections of the community.

Purpose of the post:

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

Key tasks & responsibilities

• Duties of the role include the moving and handling of items when supporting service users, manual handling of personal belongings to help service users move items in between refuge facilities and new homes.
• Receive families and admit them to flats, at the same time explaining rules and conditions. This includes transporting them and their belongings to refuge
• Provide an induction to new residents on the heating system, security of the premises and electrical equipment.
• Where appropriate assist women in refuge with the completion of forms, etc.
• Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base
• Cover for the other Facilities staff in their absence
• Clean and prepare refuge properties for occupation by service users when the cleaner needs additional help
• Liaise with the Facilities and wider team in preparing refuge properties for occupation
• Carry out Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report repairs to the landlord, pass any difficulties to the Senior Facilities Worker
• Respond to ad hoc Health and safety checks including CCTV
• Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.
• Complete DIY repairs and maintenance tasks including painting and decorating
• Ensure that immediately prior to a family vacating the accommodation the inventory is checked.
• Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.
• Provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.
• Ensure all resources are replenished and accessible
• Assist in the update of Welcome Packs for refuge properties
• There may be a requirement to work out with normal working hours on occasions.
• The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above. The post-holder is required to be a member of the PVG Scheme.

Purpose of the post:

The cleaner is responsible for maintaining the cleanliness of our office base and communal areas within refuge by performing various cleaning duties. The cleaner will also be required to assist in the cleaning of refuge accommodation after a woman leaves in preparation for the next resident. Duties and hours may vary. There will be core hours for cleaning office and communal refuge areas but a more flexible approach to refuge turnover. The cleaner may be responsible for any or all of the following tasks. Tasks may also change throughout a cleaner’s employment.

Key tasks & responsibilities

Office

• Maintain the cleanliness of the office premises to a high standard.

Refuges

• Deep clean refuge accommodation to a high standard after a resident has left.

Toilets

• Clean and disinfect sinks, countertops, toilets, mirrors, floors, etc. Replenish bathroom supplies. Polish metalwork, such as fixtures and fittings.

Floors

• Sweep, mop, vacuum floors using brooms, mops and vacuum cleaners. Other floor work may be required such as scrubbing, waxing and polishing floors.

Staff rooms/Kitchenettes

• Clean and disinfect sinks, countertops, tables, chairs, kitchen units, refrigerators, cookers etc. Replenish staff room supplies.

Dust:

• Dust furniture, equipment, partitions, etc.

Rubbish

• Empty waste bins and recyclables and transport to disposal area.

Administration

• Keep up to date with paperwork and associated tasks.

Other Duties

• Clean rugs, carpets, and upholstered furniture, using vacuum cleaner.
• Wash walls and woodwork. Wash windows, door panels, partitions, sills, etc.
• Bag up any belongings left behind by residents.
• Report any repairs or concerns.
• Order cleaning supplies.

Purpose of the post:

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
• To work with a wide range of women who may have complex needs.
• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Key tasks & responsibilities

1. Direct Services to Women

• Complete assessments (face to face and by telephone) with all women accessing DWA services, identifying risks and supporting women in managing their safety through development of safety plans and liaising with police and other relevant agencies.
• Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.
• Update and maintain DWA case management system for new referrals, managing the waiting list, and regularly checking in with those who are awaiting allocation of a DA Practitioner.
• Support and empower women as appropriate and as determined by a person-centred assessment and support plan, with a particular focus on domestic abuse.
• Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.
• Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.
• Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to other appropriate agencies.
• Deliver and support the delivery of our group work programmes.
• Encourage good relationships between mother and child(ren) and be aware of child protection issues.
• Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.
• Ensure, in conjunction with the Facilities Team, that refuges are maintained to a high standard.
• Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.
• Cover DWA telephone support line on a rota basis

2. Promoting the Work of DWA

• Help raise awareness of domestic abuse within the local and wider community
• Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives.
• Support the promotion of DWA’s public and media profile.
• Attend appropriate meetings and events on behalf of DWA.
• Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources.
• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

3. Internal

• Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.
• Encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.
• Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach.
• Perform administrative tasks timeously to ensure a seamless service.
• Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

• Work collaboratively and assist, as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.
• Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.
• Reflect on practice to ensure delivery of a professional service and positive learning experience.
• Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.
• Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Purpose of the post:To make a real difference in the lives of victims of domestic abuse and their children, by developing, leading and managing staff and the day-to-day operations of the Dundee MIA Service to ensure the delivery of a high-quality service, in line with the ethos, values, protocols and service standards of the Commissioner and of Barnardo’s and Dundee Women’s Aid; To influence and challenge Commissioners, partners in practice, and other stakeholders, in order to maintain and develop the MIA Service’s reputation as an advocate for victims of domestic abuse and their children.

Key responsibilities:

• Responsibility for staff management, including training and induction of new staff and continuing professional development; support and supervision; annual leave, flexible working, and absence management; team meetings; liaise with Senior Advocates on day-to-day staff management, rotas and high-risk cases; ensure staff adherence to the IDVA charter, MIA ethos, policies and procedures governing all aspects of service delivery; ensure staff adherence to data protection. Continuously review the service operating procedures.
• Responsibility for service development and management of the daily operations of the MIA Service, including ensuring the safety of victims of domestic abuse and their children are central to all processes; continuously monitor and review the service to ensure that systems, procedures and protocols support a high-quality service, with a focus on those clients most at risk; ensure the maintenance of accurate client records and multi-agency sharing reports e.g., child protection, court and MARAC reports; ensure robust risk assessment, safety planning and case work is in line with Safe Lives guidelines; liaise with partner agencies to develop and maintain effective referral mechanisms and operational systems for delivering a co-ordinated, multi-agency response to clients; contribute to service developments and multi-agency initiatives; ensure accountability within a multi-agency framework; ensure robust outcomes monitoring results in optimum service performance at all times; chair MARAC meetings; provide regular reports and statistics to the Court Advocacy Oversight group.
• Responsibility for business development, including the preparation and presentation of reports to inform stakeholders and commissioners; provide input, expertise and knowledge to maintain existing contracts and secure future contracts; lead in the development of annual and strategic plans for the service and provide performance updates as required; to monitor, evaluate, review and implement key targets and objectives in line with the Service Level Agreement and Key Performance Indicators for MIA in line with Dundee City Council’s overall strategic priorities and other funding bodies; active engagement in all management planning and monitoring processes so that Performance Management and Management Reporting and Information is up to date and meaningful.
• Responsibility for elements of the MIA Service budget including planning and monitoring of the contract budget; exercising good cost management and appropriate financial control to maintain efficiency and effectiveness. Lead on the preparation of funding bids for the service.

Dundee City Council Health & Social Care Partnership

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Multi-Agency Independent Advocacy Service (MIA), who have a genuine interest in working with victims of domestic abuse.

The MIA Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy and Support Service focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded by Scottish Government for 1 year initially, with a possibility of extension dependent on future funding opportunities.

PURPOSE OF THE POST

To be responsible for ensuring the administrative support to a service or group of services is provided in an efficient and effective manner.

KEY RESPONSIBILITIES

Premises and facilities management

• Provide and/or supervise the provision of an effective, service user friendly reception service.

• Provide an effective first point of contact telephone service to victims of domestic abuse and for agency enquiries.

• Provide and/or supervise the provision of efficient office systems, e.g. opening and distributing post, message taking, room booking and staff movement systems.

• In agreement with the appropriate manager, and in accordance with Barnardo’s policies and procedures, ensure the service is equipped with the necessary furniture, equipment and supplies.

• Liaise with staff from Property and Facilities Management (PFM) or external landlords as appropriate to ensure premises and vehicles used by the service are fit for purpose and well maintained.

• Ensure that systems are in place and working effectively to maintain appropriate standards of cleanliness and food hygiene within the premises used by the service.

• Undertake tasks delegated from the appropriate manager to ensure the premises and vehicles used by the service are secure and that systems to maintain security and safety are operating effectively. (This may involve key holder responsibilities.)

• As delegated by the appropriate manager, undertake or supervise health and safety and fire safety responsibilities.

Financial Administration

Preparing financial information

• Assist with budget preparation.

• Monitor income and expenditure against original budget and revised forecasts.

• Prepare audit information and reports as required.

Dealing with income

• Complete or supervise the completion of appropriate invoice paperwork.

• Ensure income is recorded and receipted according to Barnardo’s policies and procedures by undertaking the tasks directly or supervising others to do so.

• Ensure income is banked in a timely, safe and secure way.

Dealing with expenditure

• Manage the Imprest account to support effective and timely service delivery.

• Ensure invoices are coded according to Barnardo’s requirements by undertaking the tasks directly or supervising others to do so.

• Maintain the required documentation regarding invoicing and commitments.

• Ensure staff and volunteer expenses are paid in a timely manner according to Barnardo’s policies and procedures by undertaking the tasks directly or supervising others to do so.

• As delegated by the appropriate manager, undertake journal transfers.

Checking income and expenditure

• Undertake required checking processes including payroll reconciliation in a timely manner at the agreed frequency.

Payments to Carers and/or service users (if applicable)

• Ensure that systems to make required regular payments to carers and/or service users are in place and implemented efficiently in line with Barnardo’s UK policies and local procedures.

Service user records’ administration

In accordance with Barnardo’s UK policies and local procedures:

• Undertake or supervise the administration of service users’ referrals from external agencies.

• Undertake or supervise the administration of maintaining service user records.

• As required, assist in supporting access to records by service users and information sharing to external agencies.

Production of management information

HR Information

• In accordance with Barnardo’s policies and procedures, ensure appropriate authorisation and enter staff employment information, e.g., leave, sickness and absence, on the required system (or supervise others to do these tasks).

Financial Information

• Produce reports on financial information for internal and external audiences as required.

Service user Information

• Produce reports aggregated from service user records for internal and external audiences as required.

Other

• Ensure the service’s key documentation and information systems are set up and maintained according to Barnardo’s UK policies and local procedures.

Support and provision of secretarial/administrative services

• Carry out directly and/or supervise the provision of all secretarial/administrative duties as required to support the delivery of the service.

Staff Management

In accordance with Barnardo’s policies and procedures:

• When required, recruit, induct and supervise administrative assistants and/or domestic staff.

• Support the induction and training of all service staff in matters connected to the administration of the service, including the use of IT systems.

Other Duties

Undertake any other duties as required by line management to support effective frontline delivery of service.

This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to changed based on the needs of the Department Programme. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

For further information, including a generic Barnardo's job description at details of how to apply, please download the Information Pack from our vacancies page linked below.

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Multi-Agency Independent Advocacy Service (MIA), who have a genuine interest in working with victims of domestic abuse.

The MIA Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy and Support Service focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded by Scottish Government for 1 year initially, with a possibility of extension dependent on future funding opportunities.

PURPOSE OF THE POST

To provide advocacy and support services to the children of survivors of domestic abuse who are referred to ASSIST following a domestic incident which is proceeding to court. To provide a pro-active, short to medium term, needs-based service within a multi-agency framework to young victims of domestic abuse, focussing on those at most risk. To work with the children and young people of clients at high or medium risk or who have a case proceeding to court.

KEY RESPONSIBILITIES

• To liaise with MIA IDAA Workers to identify children and young people requiring support.
• To collaborate actively with Advocacy Workers to address immediate safety concerns for children and young people.
• To contact the non-abusing parent/carer or young victim by telephone (where appropriate and safe to do so) to offer crisis intervention, information and support specific to the child/young person’s needs. Support the survivor/ young victim to identify and take action to address any concerns s/he may have for the safety or well-being of her/himself and her/his children, while ensuring adherence to existing child protection procedures.
• Where appropriate arrange face-to-face contact with the child/young person and non-abusing parent/carer to provide a supportive environment to discuss the child/young person’s experience of domestic abuse, fears and hopes and to initiate discussion about safety planning, court processes and referral options
• For children of survivors support the non-abusing parent/carer to identify and take action to address any concerns s/he may have for the safety or well-being of her/himself and her/his child/young person
• To liaise with agencies on behalf of children/young victims to facilitate maximum use of local resources, activities and services, this includes raising awareness within MIA of any gaps in services
• To liaise with other agencies at appropriate intervals to ensure the safety and support needs of children and young victims are being addressed, this may include working with the Police, Procurator Fiscal, Victim Information and Advice, Women’s Aid, Victim Support Scotland, Social Work Services, and courts.
• Where a child or young victim is cited as a witness in court, ensure that appropriate action is taken to enable supportive and protective measures can be put in place
• To work closely with the MIA IDAA Workers to actively monitor risk to the child and/or young victim (and the non-abusing parent/carer) and collaborate on developing safety plans inclusive of clients and children/young victims.
• To work directly with children/young victims to develop age-appropriate personal safety plans
• To alert the Service Manager to the need for a Multi-Agency Risk Assessment Conference (MARAC) meeting and participate in and contribute to MARAC meetings as directed
• To follow up on specific actions designated to MIA as part of the MARAC
• To keep the Service Manager informed of problems and successes to enable appropriate action to be taken
• To maintain and update accurate written and electronic service user records and make this information available to the Service Manager and partner agencies (e.g. within the MARAC process), while ensuring adherence to MIA multi-agency information procedures and protocols
• To be involved in the development and delivery of a safe and sensitive process for gathering and disseminating the views of survivors referred to MIA
• Where appropriate support the MIA management team in the preparation and presentation of verbal and written reports
• To keep up to date on relevant research, legislation and policy development and ensure that MIA practice is informed by recent developments in the field of domestic abuse as it impacts upon children and young victims
• To act as an effective representative of MIA by promoting the work and ethos of MIA.
• To undertake any other duties as requested by the Service Manager or Senior IDAA
• To work at all times to the ethos, values, protocols and service standards governing MIA and its partner agencies, Barnardo’s and Dundee Women’s Aid.
• To ensure the confidentiality and security of all information in accordance with the requirements of the Data Protection Act 2018 and UK General Data Protection Regulation
• To comply with Barnardo’s/Dundee Women’s Aid Equality Policy.
• To comply with relevant health & safety legislation, good practice and the ethos of the employing agency, Barnardo’s/Dundee Women’s Aid.
• To carry out any other duties relevant to the post, as and when required.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

For further information, including a generic Barnardo's job description at details of how to apply, please download the Information Pack from our vacancies page linked below.

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Multi-Agency Independent Advocacy Service (MIA), who have a genuine interest in working with victims of domestic abuse.

The MIA Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy and Support Service focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded by Scottish Government for 1 year initially, with a possibility of extension dependent on future funding opportunities.

PURPOSE OF THE POST

To provide a sensitive, pro-active short to medium-term advocacy, support, and information service to victims/survivors of domestic abuse who are referred to MIA, focussing on those most at risk. This will be done primarily by telephone but face to face as required. To work with clients at high or medium risk or who have a case proceeding to court.

KEY RESPONSIBILITIES

• To provide a pro-active, short to medium term, needs-led service within a multi-agency framework to victims/survivors of domestic abuse, focussing on those most at risk.
• To receive referrals from the police or other partner agencies and contact the victim/survivor within 24 hours to offer crisis intervention, risk assessment, safety planning and information.
• To work towards the empowerment of MIA clients and support them to understand the dynamics of abuse as it has affected them.
• To manage a caseload and to provide additional support to those MIA clients most at risk where a case is proceeding to court and/or the victim/survivor is assessed as being at high risk of further abuse and harm.
• To provide information throughout the criminal justice process and ensure MIA clients are kept informed of their rights and options and to attend court when required.
• To support MIA clients to identify and take action to address their own safety.
• To support MIA clients to identify and take action to address the safety needs of their children while adhering to existing child protection procedures and best practice.
• To refer any children to the MIA CYP advocates.
• A requirement to work a variable shift pattern which includes weekend working.
• To work in partnership with relevant agencies on behalf of victims/survivors and to monitor their support plans/pathways, including undertaking joint visits.
• To advocate on behalf of and liaise with partner agencies to ensure the safety and support needs of MIA clients are being addressed.
• To provide additional support as directed by the Service Manager or, where appropriate, the Senior Advocate, to MIA clients who are at highest risk and/or are referred to a MARAC (Multi-agency Risk Assessment Conference) and/or are referred to a Police Tasking and Coordinating process.
• To maintain accurate and up-to-date database records of contact with or relating to MIA clients referred to MIA.
• To inform the Service Manager or, where appropriate, the Senior Advocate, of institutional advocacy issues to enable these issues to be resolved at a strategic level.
• To participate in multi-agency meetings or groups as directed by the Service Manager.
• To keep up to date with relevant research, legislation and policy development in relation to gender-based violence.
• To act as an effective representative of MIA by promoting the work and ethos of MIA.
• To work at all times to the ethos, values, protocols and service standards governing MIA and its partner agencies, Barnardo’s and Dundee Women’s Aid.
• To ensure the confidentiality and security of all information in accordance with the requirements of the Data Protection Act 2018 and UK General Data Protection Regulation.
• To comply with Barnardo’s/Dundee Women’s Aid Equality Policy.
• To comply with relevant health & safety legislation, good practice and the ethos of the employing agency, Barnardo’s/Dundee Women’s Aid.
• To carry out any other duties relevant to the post, as and when required.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

For further information, including a generic Barnardo's job description at details of how to apply, please download the Information Pack from our vacancies page linked below.

Dundee City Council (DCC) and Dundee Women’s Aid (DWA) are delighted to bring this exciting opportunity for two suitable candidates to work collaboratively in a multi-agency environment, with the aim to co-ordinate and deliver therapeutic groupwork for children alongside concurrent programmes for mothers to help recovery from their shared experiences of domestic abuse. CEDAR helps children understand domestic abuse, their mothers to understand the experience through their children’s eyes and supports professional learning

Responsibilities Include: Managing and co-ordinating the development and delivery of a community group work programme for children and young people with experience of domestic abuse and also for their mothers, including making travel and childcare arrangements for service users, organising accommodation for group work sessions and arranging supplies.

The successful candidates will be employed by DCC and based with DWA who will be responsible for the day-to-day management of staff and the project. There will be a multi-agency Oversight Group to provide strategic direction of the project.

For further information on the Cedar groupwork programme please visit the website below

Cedar Network – children experiencing domestic abuse recovery

Barnardo’s and Dundee Women’s Aid (DWA) have an exciting opportunity for people to join our Multi-Agency Independent Advocacy Service (MIA), who have a genuine interest in working with victims of domestic abuse.

The MIA Service is currently undergoing a transition to a new model. We are developing an integrated Specialist Domestic Abuse Court Advocacy and Support Service focused on reducing risk and improving the safety and wellbeing of victims of domestic abuse in Dundee, which aims to ensure that all victims; women, children, and men, are safe, informed and supported throughout their involvement with the criminal justice system. Applicants should have a knowledge of domestic abuse and be committed to working with those who experience it, be enthusiastic, motivated, have excellent communication skills and be able to work collaboratively in a multi agency environment, evidencing a respectful and inclusive approach. You will be creative, innovative, adaptable, dynamic and able to deliver an empathic and robust service. The use of a non-judgemental approach is essential, and you should be able to evidence professional curiosity. This is an exciting new service model which is being funded by Scottish Government for 1 year initially, with a possibility of extension dependent on future funding opportunities.

PURPOSE OF THE POST

To be the first point of contact for Advocacy Workers and Children and Young Person Advocacy Workers in the provision of proactive, short to medium term service in a multi-agency framework, to victims/survivors of domestic abuse where contact is primarily by telephone; To do an initial review of all MIA Service client intake to identify and focus on those most at risk; To work with clients at high or medium risk or who have a case proceeding to court.

KEY RESPONSIBILITIES

• To provide guidance to Advocacy Workers on the ethos, service standards, procedures and protocols of the MIA Service, the IDVA (Independent Domestic Violence Advocates) Charter, and all relevant court and criminal justice procedures.

• To be the first point of contact for Advocacy Workers requiring support with complex issues e.g., clients at visibly high risk, child or adult protection concerns, court concerns and any other issues as they arise.

• To co-ordinate and prioritise referrals and allocate to Advocacy Workers (on a rota basis), and monitor progress against case allocations.

• To be responsible for the process of closing court allocated cases.

• To guide Advocacy Workers on child protection concerns and be responsible for quality assurance in relation to child protection referrals.

• To review all first contacts made by the Advocacy Worker, to ensure that the service standards are met, and to raise any issues arising from this with the relevant Advocacy Worker.

• To review all new referrals to the MIA Service in order to identify those at most risk who may benefit from more intensive contact from MIA, and/or a referral to risk management processes e.g., a Multi-agency Risk Assessment Conference (MARAC) or Police Tasking and Coordinating.

• In conjunction with Advocacy Workers, support MIA clients at high risk of further harm.

• To undertake supervisory duties in relation to annual leave and rotas, staff support and supervision and annual appraisals.

• Collating and evaluating information in relation to complaints made by clients or external agencies.

• To work with partner agencies on behalf of MIA clients to monitor the support pathway including undertaking joint visits.

• Providing professional advice and guidance in the environment of partnership working.

• To comply with the Police Intelligence Model (NIM).

• Actively participate in all multi-agency meetings.

• To identify and address quality issues relating to MIA clients or the practice of any partner agency in the first instance and thereafter refer to the Service Manager.

• In conjunction with the Service Manager, to review standards of service delivery, including participation in staff induction.

• In conjunction with the Service Manager, to identify training and development needs

• Contribute to domestic abuse advocacy or agency training events.

• Prepare written or verbal reports.

• Review written correspondence to external agencies, as and when required.

• Keep up to date with relevant legislation and policy initiatives in relation to gender-based violence.

• To deputise for the Service Manager as required.

• To undertake any other tasks as are deemed necessary by the Service Manager.

• To act as an effective representative of MIA by promoting the work and ethos of MIA.

• To work at all times to the ethos, values, protocols and service standards governing MIA and its partner agencies, Barnardo’s and Dundee Women’s Aid.

• To ensure the confidentiality and security of all information in accordance with the requirements of the Data Protection Act 2018 and UK General Data Protection Regulation.

• To comply with Barnardo’s/Dundee Women’s Aid Equality Policy.

• To comply with relevant health & safety legislation, good practice and the ethos of the employing agency, Barnardo’s/Dundee Women’s Aid.

• To carry out any other duties relevant to the post, as and when required.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

For further information, including a generic Barnardo's job description at details of how to apply, please download the Information Pack from our vacancies page linked below.

PURPOSE OF THE POST

• To manage the HR and Administrative functions ensuring the highest levels of Admin support to the organisation.

KEY RESPONSIBILITIES

• Co-ordinate all administrative systems including the delivery of a reception service, mail system and minute taker.

• Manage paid Reception staff and manage voluntary reception staff alongside Volunteer Coordinator.

• Develop, implement, audit and improve internal administrative systems and operational procedures to ensure their effective operation

• Provide admin & IT support to the Board of Directors, CEO, Managers, employees and volunteers.

• IT system responsibilities include user management on the active server, server problem solving,/ directory and to work closely with the Finance Worker who has other IT responsibilities.

• Oversee and maintain petty cash records.

• Administer all HR records including personnel records, PVG, holidays and sickness and training logs for staff, volunteers and directors.

• Coordinate recruitment of new staff; including all paperwork and schedules.

• Liaise with external HR representatives in relation to personnel issues and maintain case files.

• Oversee suppliers of goods and services and manage the purchase of stationery/office equipment ensuring best value in accordance with the organisation’s guidelines. Maintain stationery and office supplies, liaise with office equipment suppliers and managing agents to report faults and arrange maintenance (within DWA buildings).

• Assist with the monitoring and audit arrangements across all stakeholders

• Update and maintain DWA website and liaise with website designer when creating new features.

• Ensure all relevant legislation including equal opportunities, data protection, etc. are complied with and be DWA’s data protection contact.

• Maintain and manage office security and confidentiality of records and other information

• Administer the complaints process in accordance with DWA policy and procedures

• Ensure high standards of communication and that the workforce are aware of any matters relevant to the welfare and security of refuges, staff, volunteers and service users by:

o Maintaining DWA’s communication records

o Following safety procedures

o Attending and contributing to team meetings

o Liaising and sharing information with others to ensure a holistic service is provided at all times whilst maintaining confidentiality

• Produce progress reports and action plans in respect of your area of responsibility

• Coordinate the publication of the Annual Report with CEO, Managers and Directors.

• Coordinate membership information and lead in the organisation of AGMs

• Provide a comprehensive induction programme for all staff and volunteers, ensure the relevant induction and ongoing training and guidance for staff on all aspects of administrative and IT systems and procedures.

• Maintain Staff Management module in OASIS database and be responsible for implementing new processes within OASIS across the organisation. Be organisations security contact for OASIS and resolve any issues with IT Works.

• Assist in developing, planning and Implementing DWA policies and procedures

• Update Routes to Support, a web-based accommodation vacancy facility.

• Undertake appropriate training (internal & external) under the direction of the CEO.

• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid Network, contributing to local and national campaigns that further the aims of Women’s Aid.

• Represent DWA externally as required.

• Hold Membership of the PVG Scheme

PURPOSE OF THE ROLE

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

KEY TASKS & RESPONSIBILITIES

• Duties of the role include the moving and handling of items when supporting service users, manual handling of personal belongings to help service users move items in between refuge facilities and new homes.

• Receive families and admit them to flats, at the same time explaining rules and conditions. This includes transporting them and their belongings to refuge

• Provide an induction to new residents on the heating system, security of the premises and electrical equipment.

• Where appropriate assist women in refuge with the completion of forms, etc.

• Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base

• Cover for the other Facilities staff in their absence

• Clean and prepare refuge properties for occupation by service users when the cleaner needs additional help

• Liaise with the Senior Facilities Worker in preparing refuge properties for occupation

• Carry out Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report repairs to the landlord, pass any difficulties to the Senior Facilities Worker

• Respond to ad hoc Health and safety checks including CCTV

• Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.

• Complete DIY repairs and maintenance tasks including painting and decorating

• Ensure that immediately prior to a family vacating the accommodation the inventory is checked.

• Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.

• Provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.

• Ensure all resources are replenished and accessible

• Assist in the update of Welcome Packs for refuge properties

• There may be a requirement to work out with normal working hours on occasions.

• The post holder is required to travel extensively throughout Dundee. It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above. The post-holder is required to be a member of the PVG Scheme

Purpose of the post

• To manage the HR and Administrative functions ensuring the highest levels of Admin support to the organisation.

Key Responsibilities

• Co-ordinate all administrative systems including the delivery of a reception service, mail system and minute taker.

• Manage paid Reception staff and manage voluntary reception staff alongside Volunteer Coordinator.

• Develop, implement, audit and improve internal administrative systems and operational procedures to ensure their effective operation

• Provide admin & IT support to the Board of Directors, CEO, Managers, employees and volunteers.

• IT system responsibilities include user management on the active server, server problem solving,/ directory and to work closely with the Finance Worker who has other IT responsibilities.

• Oversee and maintain petty cash records.

• Administer all HR records including personnel records, PVG, holidays and sickness and training logs for staff, volunteers and directors.

• Coordinate recruitment of new staff; including all paperwork and schedules.

• Liaise with external HR representatives in relation to personnel issues and maintain case files.

• Oversee suppliers of goods and services and manage the purchase of stationery/office equipment ensuring best value in accordance with the organisation’s guidelines. Maintain stationery and office supplies, liaise with office equipment suppliers and managing agents to report faults and arrange maintenance (within DWA buildings).

• Assist with the monitoring and audit arrangements across all stakeholders

• Update and maintain DWA website and liaise with website designer when creating new features.

• Ensure all relevant legislation including equal opportunities, data protection, etc. are complied with and be DWA’s data protection contact.

• Maintain and manage office security and confidentiality of records and other information.

• Administer the complaints process in accordance with DWA policy and procedures

• Ensure high standards of communication and that the workforce are aware of any matters relevant to the welfare and security of refuges, staff, volunteers and service users by:

o Maintaining DWA’s communication records

o Following safety procedures

o Attending and contributing to team meetings

o Liaising and sharing information with others to ensure a holistic service is provided at all times whilst maintaining confidentiality

• Produce progress reports and action plans in respect of your area of responsibility

• Coordinate the publication of the Annual Report with CEO, Managers and Directors.

• Coordinate membership information and lead in the organisation of AGMs

• Provide a comprehensive induction programme for all staff and volunteers, ensure the relevant induction and ongoing training and guidance for staff on all aspects of administrative and IT systems and procedures.

• Maintain Staff Management module in OASIS database and be responsible for implementing new processes within OASIS across the organisation. Be organisations security contact for OASIS and resolve any issues with IT Works.

• Assist in developing, planning and Implementing DWA policies and procedures

• Update Routes to Support, a web-based accommodation vacancy facility.

• Undertake appropriate training (internal & external) under the direction of the CEO.

• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid Network, contributing to local and national campaigns that further the aims of Women’s Aid.

• Represent DWA externally as required.

• Hold Membership of the PVG Scheme

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Due to new Covid-19 recovery funding from DH&SCP we are able to expand our team to meet the rising demand for our services. We are currently recruiting for the two staff positions

Purpose of post

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

• To work with a wide range of women who may have complex needs.

• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Key Responsibilities

1. Direct Services to Women

• Complete assessments (face to face and by telephone) with all women accessing DWA services, identifying risks and supporting women in managing their safety through development of safety plans and liaising with police and other relevant agencies.

• Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.

• Update and maintain DWA case management system for new referrals, managing the waiting list, and regularly checking in with those who are awaiting allocation of a DA Practitioner.

• Support and empower women as appropriate and as determined by a person-centred assessment and support plan, with a particular focus on domestic abuse.

• Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.

• Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.

• Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to other appropriate agencies.

• Deliver and support the delivery of our group work programmes.

• Encourage good relationships between mother and child(ren) and be aware of child protection issues.

• Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.

• Ensure, in conjunction with the Facilities Team, that refuges are maintained to a high standard.

• Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.

• Cover DWA telephone support line on a rota basis

2. Promoting the Work of DWA

• Help raise awareness of domestic abuse within the local and wider community

• Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives.

• Support the promotion of DWA’s public and media profile.

• Attend appropriate meetings and events on behalf of DWA.

• Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources.

• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

3. Internal

• Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.

• Encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.

• Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach.

• Perform administrative tasks timeously to ensure a seamless service.

• Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

• Work collaboratively and assist, as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.

• Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.

• Reflect on practice to ensure delivery of a professional service and positive learning experience.

• Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.

• Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Due to new Covid-19 recovery funding from DH&SCP we are able to expand our team to meet the rising demand for our services. We are currently recruiting for the two staff positions.

Purpose of post

• To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.

• To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.

• To work with a wide range of women who may have complex needs.

• To participate as part of the team in the ongoing development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Key Responsibilities

1. Direct Services to Women

• Complete assessments (face to face and by telephone) with all women accessing DWA services, identifying risks and supporting women in managing their safety through development of safety plans and liaising with police and other relevant agencies.

• Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.

• Update and maintain DWA case management system for new referrals, managing the waiting list, and regularly checking in with those who are awaiting allocation of a DA Practitioner.

• Support and empower women as appropriate and as determined by a person-centred assessment and support plan, with a particular focus on domestic abuse.

• Admit women and children (if any) to refuge OR support them to access alternative accommodation as required.

• Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.

• Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to other appropriate agencies.

• Deliver and support the delivery of our group work programmes.

• Encourage good relationships between mother and child(ren) and be aware of child protection issues.

• Keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times.

• Ensure, in conjunction with the Facilities Team, that refuges are maintained to a high standard.

• Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.

• Cover DWA telephone support line on a rota basis

2. Promoting the Work of DWA

• Help raise awareness of domestic abuse within the local and wider community

• Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives.

• Support the promotion of DWA’s public and media profile.

• Attend appropriate meetings and events on behalf of DWA.

• Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources.

• Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice.

3. Internal

• Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.

• Encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.

• Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach.

• Perform administrative tasks timeously to ensure a seamless service.

• Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

• Work collaboratively and assist, as appropriate, other DWA workers. This includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues.

• Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA.

• Reflect on practice to ensure delivery of a professional service and positive learning experience.

• Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement.

• Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

To provide an independent advocacy service to women who have experienced domestic abuse, are assessed to be at very high risk of repeat victimisation and who may have been referred to the MARAC. The post holder will work directly with women, children and young people offering crisis intervention, information, support and advocacy services.

Key responsibilities

• Provide an advocacy service to victims/survivors of domestic abuse and those referred to the MARAC process. This will involve close liaison with the MARAC administrator and the domestic abuse staff at the Public Protection Unit as well as working closely with other voluntary and statutory services.
• Contact victims/survivors and those referred to MARAC, by telephone or in person (mostly by telephone); offer crisis intervention and if necessary explain the MARAC process and sensitively gather information about the victim/survivor’s views.
• Support the victim/survivor to identify and take action to address any concerns s/he may have for their or their children’s safety and wellbeing. Carry out risk assessments, identify clients at high risk of further assaults/abuse and involve other services and professionals as appropriate (in line with Child Protection Guidance).
• Manage a complex caseload of clients providing information, advocacy and support in relation to recent experiences of domestic abuse.
• Occasionally attend MARAC meetings, providing input as required ensuring the victim/survivor’s views are heard.
• Work with other agencies to ensure safety and support needs of victims and their children are being met. Ensure continuity of care; facilitate referrals for on-going support; and monitor and report on identified gaps between and within services.
• Liaise with, develop and sustain good working relationships with agencies across Dundee which have a remit to provide services to those experiencing domestic abuse. Take part in appropriate multi-agency working groups.
• Develop domestic abuse information resources as required.
• Maintain accurate manual and computer based client records (in accordance with data protection).
• Provide statistical information, prepare and present verbal /written reports and contribute to effective monitoring and evaluation of MARAC as required.
• Comply with relevant health & safety legislation, good practice and the ethos of Dundee Women’s Aid. Take part in staff and service meetings as required and show commitment to on-going personal and professional development. Self-service – the ability to carry out your own filing, photocopying and IT services.
• Undertake any other duties as reasonably requested within the overall business objectives of the organisation.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.