Based in the Whiteinch Centre and reporting to the Volunteer and Learning Co-ordinator, the successful candidate will have experience in digital marketing, finance tasks and administration services.

The ideal candidate will be instinctively customer focused, with an interest in working with community groups and stakeholders. They will be a highly motivated team player with a positive attitude; ensuring our customers’ experience of our service remains positive.

Please note this post is subject to a Basic Disclosure check.

The purpose built Whiteinch Centre (TWC) is located at the very heart of the community. It was created in response to community aspirations, and an identified need for a local hub that could act as a “one-stop shop” for local people allowing them to feel included, connected and engaged. TWC provides a range of services and clubs and acts as a Community Hub to groups that support local people towards positive outcomes.

Reporting to the Whiteinch Centre Limited Board, the successful candidate will be responsible for the running of the centre and continuation of its projects as well as developing new services to meet the needs of the Community. The Centre Manager will be responsible for all aspects of the day-to-day running of the Whiteinch Centre and should be able to demonstrate their experience of running a similar facility. You will have line management responsibility of staff and volunteers within the Centre.

A highly motivated team player, you will be instinctively customer focused and have a “solution first” attitude to ensure that our users’ experience of our service remains positive. You will understand the importance of working with a diverse user base to achieve excellent customer service and be able to create a welcoming and friendly Centre

In addition to salary, the Centre offers a Pension Scheme and generous holidays

The Whiteinch Centre is a valuable, multi-use community hub facility based in the centre of Whiteinch Glasgow. After a long period of closure due to lockdown we are now looking ahead to the coming year and seeking to develop and re-establish our myriad community activities, training & wellbeing services within the Centre.

At the heart of our future development sits our café and kitchen training facility and we are seeking to recruit a skilled Catering Manager (25-28hrs per week) to help us develop our Café & Kitchen training facility over the coming year.

Overall Job Purpose

To supervise and organise daily operations of the Whiteinch Training kitchen & cafe including motivating staff and volunteers to provide excellent food and customer service.

Key responsibilities

• Oversee all café, food pantry and catering operations, including food preparation, inventory, equipment and special events
• Help to recruit, train and supervise café staff incl volunteers & trainees
• Prepare weekly work schedules in relation to the main kitchen, pantry & café areas
• Oversee good quality food preparation and service
• Maintain a consistent high standard of food quality, hygiene and health & safety
• Ensure café costs are within budget and identify ways to increase catering income
• Maintain records and prepare reports of daily, weekly and monthly revenues and expenses
• Keep records of all kitchen/catering related supplies and order new stock as required
• Resolve customer complaints regarding food or customer service
• Support and facilitate food provision at events and with/for partner organisations
• Suggest new menu items based on customer feedback
• Identify strategies to retain and attract customers
• Ensure the Kitchen & café areas are clean and tidy
• Promotion and marketing of the café

Other Duties

• Support the Centre Business Manager in overall Centre operations
• Take up occasional duties which will support the success of the organisation
• Identify & participate in any necessary training to acquire and develop skills
• Participate in and contribute to volunteer & staff team meetings as required
• Provide appropriate support to volunteers, interns and trainees as required
• Ensure that work is carried out in accordance with the values, equal opportunities, policies and procedures of the Whiteinch Centre