This interactive course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.

This online course will help you understand key safeguarding issues within the sector. Practical and applied in nature, we will use a range of interactive techniques to build your confidence to make a positive change for everyone engaged in your work.

Participants will leave the session:

• with an understanding and being able to define safeguarding in relation to the voluntary sector
• with knowledge of key regulatory requirements and where to learn more
• having considered how to build a positive safeguarding culture in your organisation; including the role of policies and procedures
• having reflected on responding to harm and offering proportionate responses

This course will help you to understand the components of project stages and lifecycles. It will provide an understanding of project methodologies and their application, teaching you how to develop a project plan, identify/mitigate risks and construct a strategy for monitoring/review. You will leave with an understanding of the following areas and the tools required to:

1. Define the stages of a project and develop an understanding of a project lifecycle from conception to commissioning/hand over. Using this knowledge, assess where projects fit into operational activities.
2. Develop the ability to use various approaches and tools to manage a project and understand how to use these to form a business case and engage sponsors. This will include how to create an effective management environment/culture to support projects and identification of effective communication methods for each shareholder.
3. Design a project plan to achieve a specified objective. This will include financial components such as risk appraisal for effective project design and control as well as a monitoring and review strategy for a project that assesses impact and achievement.

What’s the big deal with minutes anyway? Minutes are a record of what takes place at a meeting and ensures nothing is lost or forgotten - you will learn how totake, prepare and present minutes.

No need to write like the wind and capture every word - minutes don’t have to be verbatim but they have to record certain facts. You will explore what must be recorded: participants, decisions, actions…

Time is precious, so make every second count - think like a Scout and be prepared! The trainer will discuss the meeting cycle and what to prepare before your meeting takes place.

Minutes don’t have to be long, complicated or in fancy language but they need to record clearly and simply...you will examine the most difficultaspects of taking minutes and how best to address them.

Anyone can scribble a rough outline of a meeting, right? Yes, but to take good notes and create minutes that provide an accurate reflection requires a particular set of skills - the trainer will show you!

The good, the bad and the ugly - you’ll examine good and bad minutes, which will help you follow best practice and avoid common mistakes.

This online course will help you to understand the components of an SLA. It will provide an understanding of various tools and their application, and teach you how to create and develop an SLA.

You will take away a number of tools to use in real-life bidding and negotiation situations. The course is packed full of content that looks at:

• turning best value to your advantage
• capitalising on your strengths and unique selling points
• pros and cons of types of contract – spot purchase, block purchase and unit purchase
• the contents of a contract
• drafting a service specification
• preserving quality
• an introduction to full cost recovery
• negotiating practice
• mastering the jargon

You will also leave with an understanding of the following:

• structuring business plans
• strategy management V ops management
• Outcomes and outputs
• defining the board’s role in strategy planning
• scoping
• strategy and implementation

This classroom based courseconsists of practical and theoretical activities, andcovers a range of subjects including:

• responsibilities and reporting
• resuscitation and AED awareness
• burns
• assessment of the situation
• anatomy
• choking
• dealing with an unresponsive casualty
• minor injuries
• epilepsy
• basic hygiene in first aid
• bleeding control
• shock

The qualification is assessed through practical demonstration of these activities, with oral questionsandset scenarios, which youmust satisfactorily complete to pass the practical assessment.The trainer will instruct,guide and support you throughout the day within an informal setting, and will be happy to answer any questions you might have.

You will be provided with an emergency first aid at work e-book and a first aid student pack, which includes bandages and face shields to use during the course.

The intended objective of the course is for you to leave with a clearer understanding of the principles of data protection and the GDPR and provide sufficient knowledge to better navigate the path toward compliance.

This course is packed full of content to help you identify and understand what is required to run an effective board meeting. By the end of the session you will:

• recognise good practice in board meetings and identify areas of improvement for your own board
• understand the different stakeholders boards are accountable to, and how to balance these

Session 1

• Are you ready for fundraising?Starting from a position of strength - not begging because of need.
• What exactly do fundraisers do anyway?What's needed to start effective fundraising.
• The Big Picture - fundraising landscape post-covid:Who has the money? How much is there? Who gets it?
• How fundraising works and why people give:
  • The Pyramid - Cultivation and the role of profile raising;
  • The Prospect Onion - Identifying your potential donors;
  • The Seven Steps of Fundraising - an oldie but goodie.
• Project Profiling:A tool to identify what needs funding in your organisation and who should fund it.

Session 2

• Individual Giving:How and why people give.
• Trusts and Foundations:The Trust Landscape – how and why they give.
• Company Giving:How and why companies can support your organisation.
• Community Fundraising:What is happening with Community Fundraising post covid.
• Research to support fundraising

During this interactive course you will explore what is required when defining strategy, culture and values within your organisation, and bythe end of the session you will:

• understand the purpose of strategy and what a charity strategic plan should include
• understand the board’s role in developing and monitoring strategy, and shaping organisational culture and values