The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

The advice provided by the Citizens Advice network in communities in every corner of Scotland is life-changing and often live-saving. We use that unique and unparalleled insight and evidence to advocate for people and secure change.

How we tell the story of our impact and the difference we make is critical – this role is a rare opportunity to shape the prevailing public and political debates and drive forward our strategic priorities to ensure that the Citizens Advice Network remains at the centre of decision-making.

Our brand is the most trusted of any advice network in Scotland. You will protect and enhance our brand and be alert to both risk and opportunity. You will retain and build on our sector-leading media presence. We will need you to be adept at identifying the stories that need to be told, and expert in terms of cultivating the relationships and platforms we need to tell those stories effectively and persuasively.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel to the Edinburgh and Glasgow offices will be required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. As Project Administrator, your time will be split 50/50 between supporting our Pension Wise project and providing generalised support to the wider project team.

For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners.

In supporting the wider Projects team, you will work closely with the department leads to provide administrative support to ensure the effective running of the department.

This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team.

Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the Bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services. The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level.

The Lead Business Development Officer collaboratively researches and develops new funding opportunities and revenue, from early identification, positioning, pursuit through to proposal submission. Working in partnership with the CAB Network you will ensure the function is actively involved, both locally and nationally, developing and supporting compelling propositions to funders. You will be required to take a lead role in horizon scanning, researching, preparing for, and developing proposals and bids, working with colleagues across the organisation to develop a highly competitive, compliant, and persuasive business submissions.

Working with colleagues you will ensure we have a comprehensive database for each service area that includes a full understanding of the core and non-core advice areas we operate in, including funding flows, competition, the political environment and the opportunities within each, both nationally and locally.

Building and maintaining effective relationships is key to this role. This is a full time and fast paced role.

This is an exciting time to join our new Business Development team, where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Lead a dynamic, agile team to deliver Citizens Advice Scotland’s digital advice content.

You will manage the delivery of high-quality digital advice and the production of content, making sure it is accessible and driven by user needs. You will also contribute to website development in order to meet the current and future advice needs of the public and for the Citizens Advice network in Scotland as a whole. This role will require you to build relationships with internal and external stakeholders, including Citizens Advice England and Wales, to facilitate the delivery of digital advice and lead on specific innovation projects. If you believe you have the experience to successfully deliver on the above, this could be the role for you.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

Our vision is for a Fairer Scotland where everyone has the advice and information, they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Are you seeking a challenging new role which will provide variety and opportunity to show your true potential both working within and leading a team. As a key member of the Directorate leadership team do you have the ability to turn data into insight and the vision to bring numbers to life in support of our strategic growth plans.

This role acts as the principal Finance Business Partner within our Corporate Service Finance Team for the Business Development and National Funded Services Directorate. This Directorate is responsible for supporting the delivery of national funded advice services across the 59 Citizens Advice Bureau members as well as supporting the organisations strategic future development and growth opportunities. Funding is primarily through Grant Agreements, currently at a combined level of £16M per annum, and is provided through UK Government, Scottish Government, Industry corporations and regulatory bodies as well as other charities.

You will be required to produce the Management Accounts including the forecast for the financial year and ensure that the Directorate leadership team receives timely and accurate information to make effective decisions. You will also be responsible for managing the business planning process each year to ensure that it meets the long-term vision of the directorate and wider organisation.

As the principal Finance Business Partner your role is to provide resilience to the finance and income strategic delivery area in the business and to support the Director of Business Development and National Funded Services in assuring this.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland (CAS) is a charity within this network – we are national organisation supporting and representing the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

This position will be part of the Network Services teams, Advice Services department at Citizens Advice Scotland. This is a small team that provides advice and support to Trustees and Managers across the CAB Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct CABs where needed to Citizens Advice Scotland colleagues for other areas of CAB work.

The Volunteer Team is an exciting new team at Citizens Advice Scotland to support the Network with volunteering and this role provides a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. This position will be managed by our Volunteer Support Manager.

The role will support our vision of being a volunteer led Network. Responsible for developing a range of learning, systems and resources identified through our volunteer strategy and through collaboration with others.

The overarching aims of the role is to support the CAB Network to recruit, retain and support diverse volunteer roles, to embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities, that attracts a more diverse range of volunteers, to support the network to continue their work to be an inclusive volunteer network and to ensure volunteers are supported to have the best experience.

The postholder will lead on enhancing our commitment to improving equity, diversity, and inclusion (ED&I). Leading and contributing to areas of development across the network, that includes resources for recruitment, retention, and well-being of volunteers, ensuring all developments are embedding ED&I approaches.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with your primary role being the account management of relationships between our project teams and senior management of advice bureau across the country through proactive engagement, communication, planning and reporting with participating member organisations of Citizens Advice Scotland and other key stakeholders .

As the Project Engagement Officer, you will ensure regular collaborative communication with both external and internal stakeholders on matters relating to service delivery and reporting, service development and changes, new projects and related implementation,. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

As the Lead Project Officer, you will use your excellent project management skills to support the day-to-day project management of the organisation’s key national specialist services. The role will initially support the Pension Wise project, the UK government sponsored scheme that helps people aged 50 and above with their pension options.

You will be working alongside the project lead and take responsibility to identify and progress service improvement initiatives as they arise, respond to service complaints and queries, and assist with ongoing developments in coordination with the project’s funder. You will lead on continuity of project reporting and operational effectiveness and you will be talking daily to different stakeholders about a wide range of issues so the ability to work flexibly and effective communication is key.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services.

The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level. In this role, you will support the development of new funding opportunities and revenue, sustaining existing income as well as monitoring, and reporting on partnerships.

Working in partnership with the bureaux you will support the development of compelling propositions to funders. You will take a lead role in co-ordinating our business development systems and processes. You will also build and maintain the knowledge hub to ensure it is kept up to date and can provide the necessary intelligence, data and relevant information to create proposals and bids as well as share this information with the bureaux. This role is a full time and fast paced role.

This is an exciting time to join our business development team, where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for assessing each Citizens Advice Bureau’s compliance with these membership conditions as well as providing learning materials and opportunities to support compliance. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux case checkers to help ensure consistency of approach to quality of advice case checking across all Citizens Advice Bureaux in Scotland.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role ad can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. This role will focus on providing digital advice content for people moving to and settling in Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts users' needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel between the Edinburgh and Glasgow office will be required.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

How to apply

As the Assessment and Learning Co-ordinator you will be involved in co-ordinating Citizens Advice Scotland staff and local bureaux to enable effective delivery of the Quality Assurance programme as well as supporting the Citizens Advice Scotland Learning and Standards team by providing specialist administrative support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone with strong administration skills with an eye for detail, then this could be the role for you.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

About Citizens Advice

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland (CAS) is a charity within this network – we are national organisation supporting and representing the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

About the Job

The post will be part of a CAS department called Advice Services and will sit within the Network Services team. This is a small team at CAS that provides advice and support to Trustees and Managers across the CAB Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct CABs where needed to CAS colleagues for other areas of CAB work.

The Volunteer Support team is a new exciting team at CAS to support the Network with volunteering and these roles provide a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. The two posts will be managed by our Volunteer Support Manager.

Responsibilities

This role will support our vision of being a volunteer led Network. Responsible for developing a range of systems and resources identified through our volunteer strategy and through collaboration with others. The overarching aims of the strategy is to support the CAB Network to recruit, retain and support diverse volunteer roles to continue our work to be an inclusive volunteer network. This is to embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities across the CAB Network and to ensure volunteers have the best experience.

This role offers the opportunity to work at the heart of supporting Scotland’s largest independent advice network and to make an invaluable contribution to citizens lives.

For more information, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

About Citizens Advice

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland (CAS) is a charity within this network – we are national organisation supporting and representing the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

About the Job

The post will be part of a CAS department called Advice Services and will sit within the Network Services team. This is a small team at CAS that provides advice and support to Trustees and Managers across the CAB Network about strategic and operational matters. The team covers a range of subjects from board induction to safeguarding and everything in between, they attend board meetings, support with business plans and innovation and direct CABs where needed to CAS colleagues for other areas of CAB work.

The Volunteer Support team is a new exciting team at CAS to support the Network with volunteering and these roles provide a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service. The two posts will be managed by our Volunteer Support Manager.

Responsibilities

This role will support our vision of being a volunteer led Network. Responsible for developing a range of systems and resources identified through our volunteer strategy and through collaboration with others. The overarching aims of the strategy is to support the CAB Network to recruit, retain and support diverse volunteer roles to continue our work to be an inclusive volunteer network. This is to embed a future proofed model to volunteering that increases a range of accessible volunteer opportunities across the CAB Network and to ensure volunteers have the best experience.

This role offers the opportunity to work at the heart of supporting Scotland’s largest independent advice network and to make an invaluable contribution to citizens lives.

For more information, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Join the Finance Team to achieve financial sustainability for at Citizens Advice Scotland by working as efficiently as possible, developing finance systems to meet the growing demand.

This role helps provide financial management and budget support primarily to the Advocacy Directorate and Extra Help Unit within Citizens Advice Scotland. Within the central role support for the VAT accounting and year end accounting are also key areas. CAS Finance are currently upgrading the Sun Accounts and this is an exciting time to join this busy team.

As an accountant, you will provide support for the Annual Accounts, Systems Developments and Upgrades, Financial reporting within Citizens Advice Scotland and to outside bodies, support for various functions such as payment of Suppliers, VAT Returns and banking support. In addition to this you will work with a group of Budget Holders, providing support for budget creation, monitoring and liaison with external Funders.

In addition to the above, you will also perform a central Finance role covering a wide range of functions and controls.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

This is a rare and fantastic opportunity for an enthusiastic and experienced HR professional to join Citizens Advice Scotland as one of two HR Advisors.

The HR Advisor will provide pragmatic, commercial and employee-focused advice, guidance and support, utilising excellent communication, coaching and influencing skills to drive employee engagement. This is a generalist role and will work closely with all managers and employees across the organisation.

You would be joining a small (but perfectly formed team) and it is imperative that you have substantial and demonstrable generalist HR knowledge and experience covering all major HR functions including recruitment and selection, performance management, learning and development, employee engagement, reward, and employment legislation. Ideally this experience would come from a public or third sector environment however this is not a deal-breaker. What is more important is your ability to provide first-class HR advice and guidance.

In addition to providing HR support to employees of CAS, you will also be responsible for providing email/telephone HR support to our Bureaus across Scotland.

You will therefore have excellent working knowledge of UK employment law and experience of managing employee relations issues. In addition, you will have a strong problem-solving ability and be comfortable working in an environment which demands the ability to identify problems and drive innovative HR solutions to improve processes. All this will be backed up with excellent communication skills, including the ability to coach and influence key stakeholders.

There is an HR administrative element to this role too, so as well as being a seasoned HR Practitioner, you will also be able to demonstrate experience of creating and processing a wide range of contractual documentation as well as navigating an automated HR system.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

* This role is based in our Edinburgh office, however we operate a Blended Working policy with the expectation that all staff attend the office at least one day per week.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland provides a business development function and a series of national specialist advice services known as projects which require centralised project co-ordination and support. As the organisation continues to expand in our response to the cost of living and energy crisis, and to meet unprecedented demand for our advice services, we are seeking new team members to join us. You will work alongside the rest of the allocated team, ensuring successful development, delivery, and continuous improvement.

The roles will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the Citizens Advice bureau network, with the Project Officer providing vital support to enable the advice and support people need.

You will also support a number of internal functions and services and you must have the ability to communicate clearly and to proactively gather information from a wide stakeholder and participation base ensuring deadlines are met.

The roles offer the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information, they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

The End User Support Manager will play a key role in in the design and delivery of all end user computing initiatives in CAS and across the network, ensuring that CAS and all member CAB continue to deliver vital local services to communities across Scotland in an efficient and secure manner.

Reporting to the Head of Technology and Digital, you will be responsible for design and delivery of services to end users across Citizens Advice Scotland and our 59 member bureaux. You will have strong technical skills and the well-developed soft skills which enable you to communicate effectively with staff & volunteers at all levels. This is an exciting opportunity for the right person to use their skills and experience to benefit communities across Scotland.

It is an exciting time to be joining the Citizens Advice Scotland as we strive to deliver best in class services to our colleagues and the 59 bureaux. Across Scotland we helped 180,000 people realise a financial benefit of over £147million last year and have plans to help even more going forward.

As a senior member of the Technology and Digital department you will play a key role in supporting the work of CAS and our member organisations.

If the opportunity to play a key role in supporting the fantastic work of our bureaux and Citizens Advice Scotland appeals to you, please apply.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Job title: Caseworker (Extra Help Unit)

Location: Glasgow office with options for blended working (2 days per week during probation then 1 day per week going forward. This is a minimum, but successful candidates can opt to be office based 5 days per week)

Hours per week: 35 hours per week

Type of contract: Fixed Term for 14 months

Job Level: Level 3

Appointable Salary: £26,620 per annum

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Due to internal promotions, we are looking for extra three caseworkers to join our Extra Help Unit team.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Please note that the offer of employment for this role will be subject to a receipt of a satisfactory Basic Disclosure Certificate.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Making Change Happen at Citizens Advice Scotland

The Impact team has access to the incredible wealth of data generated through advice giving by our network of Citizens Advice Bureaux and through the Extra Help Unit at Citizens Advice Scotland, and our online advice which is accessed by over 2 million people every month.

We hold the largest dataset on social issues outside of the public sector and this allows us to understand what is happening on the ground in communities across Scotland and reflect our client’s experiences to government and to those who can make a difference. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. To achieve change we work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, and undertake research and deliver awareness and education campaigns.

Our Network Mission

• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people

This Opportunity

As a Policy Manager (Strong Communities) you will lead and manage a team dedicated to improving the policy, processes, and practices in the areas of access to justice and telecommunications and advocate for change on behalf of citizens and consumers in order to prevent detriment.

You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

You will be able to demonstrate experience of working in policy development, advocacy, public affairs, consumer policy, or regulation. While not an essential criteria understanding of the Scottish legal system or legal qualifications, and/or knowledge of current issues and developments related to access to justice in Scotland, such as reform processes and the impacts of the pandemic on the justice system in Scotland would be beneficial to this role. Likewise understanding of telecommunications policy, the free advice landscape in Scotland, or experience of working as part of a network would also be beneficial for this role.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The post holder will work with the Energy Advice Team Leader to provide specialist and holistic advice on Energy issues. The post holder will need to be organised and work efficiently, providing an excellent service to clients and maintaining quality of advice standards. The post holder will need to be comfortable delivering advice and dealing with clients both by phone and in person.

On occasion the post will be required to represent the bureau in stakeholder engagement in relation to energy advice and associated issues. There may also be opportunities for home visits or attendance at local outreaches, if required to meet the objectives of the projects.

As full training will be provided, this post would suit someone looking for a move into energy advice or would suit a more experienced worker with existing advice experience in energy.

Job description

Key responsibilities

• To provide specialist and holistic advice on energy issues to clients by phone, email or in person.
• To work with the Energy Advice Team Leader to ensure best practice in energy advice and to provide a supportive and collaborative service to volunteers and other bureau staff.
• To ensure compliance with Citizens Advice Scotland Quality of Advice Standards as well as any funder specific guidance.
• To carry an active energy advice caseload and to work effectively and efficiently in order to provide an excellent service to clients while meeting funder objectives.
• To assist the Energy Advice Team Leader to produce project reports as required.

The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.

Person specification

Knowledge, skills and experience

Essential

• An interest in energy advice work within the charity advice sector
• A good standard of IT literacy (MS Office and other relevant software) and good people skills (in person and by telephone)
• Experience of successfully working on own initiative and managing own workload.
• Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
• An understanding of current concerns around household costs, costs of living issues and fuel poverty.

Desirable

• Knowledge of the aims and principles of the CAB service.
• Completion of the CAB Adviser Training Programme.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the Bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services.

The role supports the development of new funding opportunities and revenue, sustaining existing income as well as monitoring, and reporting on partnerships. The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level.

Working in partnership with the CAB Network you will support the development of compelling propositions to funders. You will be required to take a lead role in co-ordinating our business development systems and processes. The role will build and maintain the knowledge hub to ensure it is kept up to date and can provide the necessary intelligence, data and relevant information to create proposals and bids as well as share this information with the CAB Network.

Working with colleagues you will ensure we have a comprehensive database for each service area that includes a full understanding of the core and non-core advice areas we operate in, including funding flows, competition, and the political environment. This is a full time and fast paced role.

This is an exciting time to join our new Business Development team, where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the Bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services.

The Lead Business Development Officer works within the business development team responsible for developing and executing our finance strategy to ensure our service areas are more financially resilient, key areas of growth are identified and strategies are in place for maintaining our current funding levels.

The role will develop new funding opportunities and revenue, sustaining existing income as well as monitoring, and reporting on partnerships. The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level.

Working in partnership with the CAB Network you will ensure the function is actively involved, both locally and nationally, developing and supporting compelling propositions to funders. You will be required to take a lead role in horizon scanning, researching, preparing for, and developing proposals and bids, working with colleagues across the organisation to develop a highly competitive, compliant, and persuasive business submission. Working with colleagues you will ensure we have a comprehensive database for each service area that includes a full understanding of the core and non-core advice areas we operate in, including funding flows, competition, and the political environment. Building and maintaining effective relationships is key to this role. This is a full time and fast paced role.

This is an exciting time to join our new Business Development team, where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedented times.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with your primary role being to support the continuous improvement, evaluation and review as well as the future execution and delivery of projects through proactive engagement, communication, planning and reporting with participating member organisations of Citizens Advice Scotland and other key stakeholders

As the Project Engagement Officer, you will ensure regular collaborative communication with both external and internal stakeholders on matters relating to service delivery and reporting, service development and changes, new projects and related implementation,. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

As the Team Coordinator, you will be a key member of the operations team – The Impact Team. You will support the day to day running of the Impact Directorate in organising meetings and events, Co-ordinating and supporting budgets, and supporting stakeholder engagement.

We are looking for a highly organised person who can support the impact team on a wide variety of tasks. You will need to be excellent at time management and prioritising tasks.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Making change happen at Citizens Advice Scotland

The Impact team has access to the incredible wealth of data generated through advice giving by our network of Citizens Advice Bureaux and through the Extra Help Unit at Citizens Advice Scotland, and our online advice which is accessed by over 2 million people every month.

We hold the largest dataset on social issues outside of the public sector and this allows us to understand what is happening on the ground in communities across Scotland and reflect our client’s experiences to government and to those who can make a difference. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. To achieve change we work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, and undertake research and delivering awareness and education campaigns.

Our network mission

• We help people navigate systems and access their rights

• We build resilience in local communities

• We support the realisation of human rights

• We help change policies and practices to ensure they work for people

This opportunity

We wish to appoint a dynamic and driven individual to lead our work on Social Justice, which spans a diverse range of policy areas but which includes Social Security, Housing, Employment and Net Zero.

The successful candidate will have the opportunity to shape and implement a programme of work that will achieve positive social change in this area, working alongside and with a talented team of research, policy and communications professionals in a dynamic and creative environment.

You will be able to demonstrate significant experience working in policy development, advocacy or a public affairs environment and have a sound working knowledge of Social Justice issues

You will be given freedom to lead on achieving change for the people who use our services and will be responsible for setting our strategy in this area of work. You will ensure that the network is plugged into the right people in the right places, that messages are landed effectively, progress is measured and goals are achieved.

You will be an effective spokesperson for Citizens Advice Scotland on Social Justice and you will develop and build relationships at all levels of government(s), with regulators, opinion formers and make a measurable impact on the organisation’s reputation in the UK and Scotland. You will develop strategic alliances with other organisations, including cross sector coalitions, and build relationships with influential stakeholders, and importantly you’ll share your knowledge and experience within Citizens Advice Scotland and our wider network.

This exciting and empowering role provides the ideal opportunity to develop your own career and skill sets in a collaborative, innovative and supportive environment.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Please note that the offer of employment for this role will be subject to a receipt of a satisfactory Basic Disclosure Certificate.

For more information, please refer to the Job Pack which can be downloaded below or on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project support. As Project Administrator, your time will be split 50/50 between supporting our Pension Wise project and providing generalised support to the wider project team.

For your work with the Pension Wise team, you will support the appointment booking team assure a smooth client experience working closely with service users, network providers and project partners.

In supporting the wider Projects team, you will work closely with the department leads to provide administrative support to ensure the effective running of the department.

This is an exciting role with lots of variation in responsibilities and is critical in helping bureaux to deliver specialised support services for people across Scotland. To be successful, you must have excellent attention to detail and organisational skills, be proactive and conscientious, and able to work both independently, and as part of a large team.

Please note that there is a requirement for some 8am starts and occasional weekend working to cover the operational hours of the Pension Wise project.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Our Network mission:

• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people

About the job

The Data Quality Analyst is responsible for supporting data quality work and for undertaking analysis and producing reports to support performance management, decision making and reporting to funders. Working within a small Data Team the successful candidate will actively contribute the provision of support to the Citizens Advice Network in Scotland. The Network relies upon on high quality data and information in order deliver high quality advice service and also to drive our influencing work that aims to improve public policy and service delivery. The successful candidate will help contribute to delivering on this through data quality work, records management and overall data governance. This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Over the next year the team will be working on improving our data quality processes and exploring the potential of technology such as Power BI. This is a good opportunity for someone with some experience of working with data to develop their career, or for a recent graduate of a relevant discipline who is looking to apply their knowledge.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Join our team and work alongside the Head of Finance and 3 accountants and contribute to achieve financial sustainability for the organisation by working as efficiently as possible, developing finance systems to meet the growing demand, and dealing effectively with the day-to-day financial running of CAS and the annual and statutory financial procedures.

As a Finance Officer you will be responsible for being the main point contact for carrying out many processes such as payroll, invoicing, working with relevant financial third parties and being responsible for the purchase ledger. The payroll is currently outsourced to a third party, but this role will still have responsibility for preparing the input and undertaking the checking processes.

You will also provide budget management support to a selection of budget holders.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

This post sits within the Network Services Team, part of the wider Advice Services division. Network Services is a small inspirational team at Citizens Advice Scotland that provides advice and support to Trustees and Managers across the bureaux Network about strategic and operational matters. We cover a range of subjects from board induction to safeguarding and everything in between, attend board meetings, support with business plans and innovation and direct bureaux where needed to Citizens Advice Scotland colleagues for other areas of bureaux work.

The Volunteer Support Manager is an exciting new role and provides a fabulous opportunity to be part of a team that makes a real difference to people’s lives every day, enabling local communities to be part of a community service.

Overall, you will be responsible for managing a small team and continue to drive our vision of being a volunteer led Network. You will have responsibility for the overall management, development, implementation, and monitoring of a volunteer strategy that supports the CAB Network to recruit, retain and support diverse volunteers and diverse volunteer roles. You will build and expand a sustainable volunteer framework using an inclusive and collaborative approach with our Network of bureaux, Citizens Advice Scotland colleagues and through engaging and networking with external partners.

This role offers the opportunity to work at the heart of supporting Scotland’s largest independent advice network and to make an invaluable contribution to citizens lives.

For more information, please refer to the Job Pack which can be downloaded below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the Bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services.

Working with colleagues, you will have responsibility to support the Business Development Team in maximising Citizen’s Advice funding for strategic priorities, through supporting the development of new funding opportunities and revenue, sustaining existing income, as well as monitoring, and reporting on partnerships.

The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level.

Working in partnership with the Network you will ensure the function is actively involved, both locally and nationally, to develop and support compelling propositions to funders. You will be required to take a lead role in setting up and managing our business development systems and processes and in ensuring our knowledge hub is kept up to date and can provide the necessary intelligence, data and relevant information to create proposals and bids as well as share this information with the Network.

You will also ensure we have a comprehensive database for each service area that includes a full understanding of the core and non-core advice areas we operate in, including funding flows, competition, and the political environment.

As Business Development Officer, you will have a lead role in researching, preparing for and developing proposals and bids, working with colleagues across the organisation to develop a highly competitive, compliant, and persuasive business submission.

This is an exciting time to join us where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for assessing each Citizens Advice Bureau’s compliance with these membership conditions as well as providing learning materials and opportunities to support compliance. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux case checkers to help ensure consistency of approach to quality of advice case checking across all Citizens Advice Bureaux in Scotland.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is the largest independent advice service in the country providing free, impartial and confidential advice. We use people’s real-life experiences to influence policy and drive positive change. Our vision is for a fairer Scotland where everyone has the advice and information they need to realise their rights, and where the barriers to accessing those rights are effectively challenged.

Last year the network helped nearly 174,500 people in communities across Scotland to solve their problems, and a further 2.5 million sought information from our online advice pages. We unlocked £132 million in financial gains for people. One in six people who sought advice saw a financial gain, the average value of which was over £4,200.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. Together we provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Our Network’s mission:

• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people

Your chance to shape Citizens Advice Scotland

Together with the rest of the Board you will help ensure the highest levels of governance and strategy development for CAS. You will have a commitment to our Vision, Aims and Mission and will be prepared to contribute your time, skills and experience to support the success of the organisation and the wider Network. You will be a team player with a passion to make a difference to the lives of people in Scotland.

Central to our current strategy are a set of values which set out who we are, how we work and what we believe in – person-centred, empowering, supportive, inclusive and collaborative. You will be expected to demonstrate these values in your leadership.

We are committed to representing the diversity within the communities that we serve, and having conducted an Inclusion and Diversity assessment of our Board we would particularly welcome applications from the following groups:

• People from ethnic minority backgrounds
• People from the LGBTQ+ community
• People with a disability

The CAS Board is made up of an independent chair and twelve trustees. Six of those trustees represent Citizens Advice Bureaux (internal trustees) and six of those trustees are otherwise independent of the Citizens Advice Network in Scotland (external trustees). We are currently recruiting for 3 external trustees.

Board members are appointed for a term of 3 years and are eligible to seek nomination to serve a further 3-year term after which they must retire from the Board. CAS Board meetings take place 5 times a year from 10.30am to approximately 13.30. Board members will be given the opportunity to attend meetings in person at the CAS offices and/or the option to attend via zoom. You may also become a member of the various committees that report to the board and this would involve attending a further 5 meetings per year in person or via zoom.

For more information, please refer to the Board Member Volunteer Pack and additional documents which can be downloaded on our careers page here.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

The Extra Help Unit (EHU) is an integral part of Citizens Advice Scotland. It’s a statutory service that advocates on behalf of domestic and micro-business consumers in vulnerable situations that have an energy or post complaint. This includes supporting consumers whose energy supply has been disconnected or is at imminent risk of disconnection. The EHU also works to improve standards across the energy industry, liaising closely with the regulator Ofgem, policy teams and energy suppliers.

During 2022/23, the EHU assisted clients with over 40,000 cases.

The Service Delivery Manager is an exciting new role and provides a fabulous opportunity to be part of a service and team that really makes a difference to people’s lives every single day.

Overall, you will be responsible for managing and supporting Team Managers to ensure the EHU delivers a professional, inclusive and person-centred complaint handling service. You will deliver continuing improvement by optimising our service delivery processes and support the delivery of the EHU business plan and achievement of Key Performance Indicators. You will not only provide support on strategic issues, including high level decisions on case resolution, safeguarding issues and work on strategic projects such as our Civtech 8 challenge CivTech Challenge 8.1 — Identifying and prioritising support — CivTech, but you will also get to roll your sleeves up and get involved in day to day issues too.

Please note that the offer of employment for this role will be subject to a receipt of a satisfactory Basic Disclosure Certificate.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Our network services team help Citizens Advice Bureaux across all Scottish communities to be inspired by their actions, support them, and offer them guidance and opportunities for initiating social change and making improvements to their own communities through their services.

The team act as a bridge between bureaux and Citizens Advice Scotland and provide vital assistance in the distribution of key messages, the implementation of project co-design and production with bureaux and monitoring the progress of the bureaux.

This post provides a great opportunity for you to provide administration support to the team to deliver their core programme of work to the Citizens Advice Bureaux network. The aim of this programme is to build capacity across the Network. The programme consists of seven core areas from Governance, Volunteering and Net Zero and everything in between.

As an Administrator, you will also have opportunities to liaise with bureaux directly.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information, they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Working with senior colleagues in the National Projects team you will have direct responsibility and accountability for cross project support requirements. You will lead on the identification and allocation of the appropriate resources as well as coordinating management information data and analysis requirements against governance, project controls and reporting needs.

You will also coordinate the execution of work to help individuals deliver their part consistently and effectively, whilst ensuring forward planning is in place along with managing change and risks. All underpinned through a continuous improvement and quality of service cycle of review and assessment.

The role of the Lead Project Support Manager has an element of oversight and co-ordination across all projects, and you will also need to be able to support these from inception through to the successful operation and maintenance of the service and where applicable exit and close out. You will act as the focal point within the National Projects team for those projects with a single centralised reporting requirement.

This is an exciting time to join us where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times. As a line manager you will be required to identify and manage the resources required, plan the work to realise the expected benefits as well as manage the project teams’ dependencies, workloads, and schedules.

We are flexible about your professional background and open minded about your career to date. You will need to be able to lead a Project Management Office function and engage with multiple stakeholders both internally and externally. You will be a compassionate manager with the ability to understand the challenges and opportunities that working within a membership organisation brings. You may well have experience of working in a charity, housing association or the broader public sector, though applicants from all sectors are welcome. You will have to be able to demonstrate the desire to put the people who matter most, our clients, at the heart of every decision.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

The Research Officer is part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

• informing and empowering individuals to take action through information, education and campaigning; and

• changing policy, practice and law.

The role sits within the Research Team which is an integral and busy section of the Impact Team. We apply an evidence-based approach to all of our work, and so you will play a key role in supporting and co-ordinating research and data analysis in areas identified as priorities for the citizens advice service, our clients and the people of Scotland.

As the Research Officer, you will use a wide range of statistics, data, and evidence in order to highlight areas for action, develop and promote solutions. You will also work across a broad spectrum of issues, from social security to access to justice and support Policy colleagues to develop research solutions that will deliver a sound evidence base to influence legislation and positive outcomes for bureaux clients and consumers.

As well as working closely with the Senior Research Officer to deliver a wide range of research projects, you will also assist Policy Officers and other Citizens Advice Scotland colleagues to design and undertake research in different policy areas. Ensuring that research is robust whilst also accommodating of the needs of bureaux and clients alike is vital to this aspect of the work.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

About the job

The Extra Help Unit (EHU) provides support to vulnerable domestic consumers and micro-businesses across Great Britain with their energy complaints. As defined in the CEAR Act 2007, the EHU has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Unit also has statutory powers to support vulnerable consumers. A person may be deemed to be vulnerable due to their personal circumstances, the complexity or urgency of their complaint. The EHU is a referral only service with agreed referral partners including Citizens Advice Consumer Service, Ofgem and Ombudsman Services: Energy.

The administrative team within the EHU provides business critical support by managing all incoming email and letter referrals from key business partners including the Citizens Advice Consumer Service, Advice Direct Scotland, Ombudsman Services, and Ofgem. The admin team are also responsible for adding all new email and written correspondence from consumers and suppliers to the relevant case.

As an Assistant Administrator, you will provide a wide range of support services including arranging travel, ensuring offices supplies are restocked, being first point of contact for building/office problems, welcoming visitors and staff to the office. You may also provide finance and assist data-cleansing work as required.

This is a busy role so ideal for someone who enjoys a fast-paced environment where they can be part of a team that make a real difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is the largest independent advice service in the country providing free, impartial and confidential advice. We use people’s real-life experiences to influence policy and drive positive change. Our vision is for a fairer Scotland where everyone has the advice and information they need to realise their rights, and where the barriers to accessing those rights are effectively challenged.

The Citizens Advice Network was born in the shadow of the Second World War and we have over 80 years’ experience of helping people through crises. We have emerged from the pandemic lockdowns into the immense challenges of the cost of living crisis which has brought a further increase in demand for advice as inflation soared, energy bills went up and incomes remain flat. We are currently delivering a three year strategy from 2022-2025 which focuses on rebuilding resilience after the impact of COVID so that the Network can respond to the demands of the cost of living crisis, embedding our progress in digital services achieved during that period, promoting the value of locally led service delivery, and building the Network to deliver more effective outcomes for the people of Scotland.

The current Board shaped this strategic direction following extensive consultation with Citizens Advice Bureaux and Citizens Advice Scotland staff and we are looking for new Trustees who share our vision and who will promote and support the delivery of this strategy. The positions on offer are not remunerated but the real reward is being part of our extraordinary team and knowing you will play a key role in shaping Scottish society for the better.

Together with the rest of the Trustees you will help ensure the highest levels of governance and strategy development for CAS. You will be responsible for acting in the best interests of the organisation and its beneficiaries, and along with fellow Trustees for managing strategic risk and ensuring compliance and accountability with the articles of association, external regulators and the law. You will be a team player with a passion to make a difference to the lives of people in Scotland.

You will have a commitment to our Vision, Aims and Mission and will be prepared to contribute your time, skills and experience to support success of the organisation and the wider Network. Central to our current strategy are a set of values which set out who we are, how we work and what we believe in – person-centred, empowering, supportive, inclusive and collaborative. You will be expected to demonstrate these values in your leadership.

We are committed to representing the diversity within the communities that we serve, and having conducted an Inclusion and Diversity assessment of our Board we would particularly welcome applications from the following groups:

• People from ethnic minority backgrounds

• LGBTQ+ people

• People with a disability

Having conducted a skills audit of the Board we are also particularly interested in receiving applications from people with the following professional backgrounds:

• Finance and Accountancy

• Law

The CAS Board is made up of an independent chair and twelve trustees. Six of those trustees represent Citizens Advice Bureaux (internal trustees) and six of those trustees are otherwise independent of the Citizens Advice Network in Scotland (external trustees). We are currently recruiting for 1 internal trustee and 2/3 external trustees.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

About the role

In this role you will take the lead on our cross-cutting energy work. Your focus will be on ensuring that Citizens Advice Scotland is both responsive in the face of the ongoing energy crisis and proactive in ensuring that low income and vulnerable households are supported to take advantage of the just transition to net zero.

You will use your policy skills to influence at a national level and will represent the views of CAS on relevant Government groups as well as influencing decision makers pro-actively. Working alongside the Policy Officer you will develop excellent relationships with the CAB network, developing their capacity to respond to the just transition on behalf of their clients.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Policy at CAS

The Impact team has access to the incredible wealth of data generated by CABx as well as social policy feedback. This enables us to develop policy that is evidence based and grounded in the experiences of CAB clients. We use this, along with our knowledge of national policy, to engage with policy makers across Parliament, Government and stakeholder organisations to influence change. We do this to inform and empower individuals and communities and to change policy, law and practice.

Our goals are:

- To improve standards of living

- To increase equality

- Empower individuals to help themselves

- To build a better future.

Our impact teams are Financial Health, Stronger Communities and Social Justice. This role sits within Social Justice which is responsible for policy on social security, housing and employment and there are many opportunities to work collaboratively across the different areas.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Business Development across Citizens Advice Scotland and the Bureaux Network provides a vital capability to meet our strategic aims and to support the Network’s ambitions as well as to secure the future of our services.

Working with colleagues, you will have responsibility to support the Business Development Team in maximising Citizen’s Advice funding for strategic priorities, through supporting the development of new funding opportunities and revenue, sustaining existing income, as well as monitoring, and reporting on partnerships.

The business development function aims to build capacity across restricted, un-restricted and re-commissioning funding streams by undertaking a business development and income generation role at a national, regional, and local level.

Working in partnership with the Network you will ensure the function is actively involved, both locally and nationally, to develop and support compelling propositions to funders. You will be required to take a lead role in managing our business development systems and processes and in ensuring our knowledge hub is kept up to date and can provide the necessary intelligence, data and relevant information to create proposals and bids as well as share this information with the Network.

You will also ensure we have a comprehensive database for each service area that includes a full understanding of the core and non-core advice areas we operate in, including funding flows, competition, and the political environment.

As Lead Business Development Officer, you will have a lead role in researching, preparing for and developing proposals and bids, working with colleagues across the organisation to develop a highly competitive, compliant, and persuasive business submission.

This is an exciting time to join us where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with your primary role being to support the continuous improvement, evaluation and review as well as the future execution and delivery of projects through proactive engagement, communication, planning and reporting with participating member organisations of Citizens Advice Scotland and other key stakeholders

As the Project Engagement Officer, you will ensure regular collaborative communication with both external and internal stakeholders on matters relating to service delivery and reporting, service development and changes, new projects and related implementation,. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

As the Team Coordinator, you will be a key member of the operations team – The Impact Team. You will support the day to day running of the Impact Directorate in organising meetings and events, Co-ordinating and supporting budgets, and supporting stakeholder engagement.

We are looking for a highly organised person who can support the impact team on a wide variety of tasks. You will need to be excellent at time management and prioritising tasks.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project co-ordination and support. You will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

You will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the bureau network, providing the advice and support people need.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, a flexi-time system which recognises and protects the operational delivery aspects of the service, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

We are looking for two Policy Officers to join our Impact Directorate at Citizens Advice Scotland – one in our Financial Health team and one in our Strong Communities team.

Please indicate your role preference both in your application and in the email.

Policy Officer (Financial Health)

At a time of massive financial pressure on individuals and families across Scotland, this is your chance to make a real difference in helping ease that pressure by joining the Financial Health Team at Citizens Advice Scotland as our Policy Officer. The Financial Heath Team is focused on helping our citizens get through the current cost of living crisis as well as people’s wider financial wellbeing.

In this role, you will work closely with the Policy Manager across a range of issues but with a focus on our mental health and money work, where we seek to make improvements in the external environment so those with money and mental health issues can achieve better support and outcomes. We also improve people’s financial lives through our policy and public affairs activity on issues such council tax debt, access to cash, consumer credit and borrowing, scams, and raising awareness of ways by which households can boost incomes and cut costs.

Policy Officer (Strong Communities)

We also have an opportunity available to join our Strong Communities Team at Citizens Advice Scotland as our Policy Officer. The Strong Communities team currently has a focus on access to justice and telecommunications and advocates for change on behalf of citizens and consumers in order to prevent detriment. This is a great opportunity to play a role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland. While not an essential criteria understanding of the Scottish legal system or legal qualifications, and/or knowledge of current issues and developments related to access to justice in Scotland may be beneficial to this role.

As a Policy Officer based in either our Financial Health or Strong Communities team you will play a key role in helping influence political and policy changes through public affairs activity that will lead to better outcomes for the people of Scotland. These roles are superb opportunities not only to make a difference for citizens but to also learn and grow your policy and public affairs skills from extremely experienced colleagues in the Financial Health and Strong Communities Teams.

Using our wealth of data generated by our bureaux, we develop evidence-based policy which is grounded in the experience of our clients. Using our knowledge of national policy, we engage policymakers across Parliament, Government (both central and local) and stakeholder organisations to influence change in policy, law and practice as well as to empower individuals and communities.

Your focus will be to collaborate with external stakeholders and advocate for change at a national level. This will involve using your policy skills to represent CAS on relevant Government groups and develop excellent relationships within the CAB network, engaging with them in your work and utilising their experience to better inform policy to make a difference to people’s lives across Scotland.

The Citizens Advice Network in Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with your primary role being to support the continuous improvement, evaluation and review as well as the future execution and delivery of projects through proactive engagement, communication, planning and reporting with participating member organisations of Citizens Advice Scotland and other key stakeholders

As the Project Engagement Officer, you will ensure regular collaborative communication with both external and internal stakeholders on matters relating to service delivery and reporting, service development and changes, new projects and related implementation,. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

As the Impact Team Coordinator, you will be a key member of the operations team. You will support the day to day running of the Impact Directorate in organising meetings and events, Co-ordinating and supporting budgets, and supporting stakeholder engagement.

We are looking for a highly organised person who can support the impact team on a wide variety of tasks. You will need to be excellent at time management and prioritising tasks.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Our Network mission:

• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people

About the job

Citizens Advice Scotland has an action plan produced by our external Data Protection Officer which sets out a clear roadmap to delivering best practice in data protection. The Project Manager (Data) is a new role who will be responsible for ensuring that action plan is implemented. The successful candidate will have project management experience, good attention to detail and strong people skills. This role will suit someone who has an interest and affiliation with data and detail, and can translate this into a passion for ensuring our data continues to be instrumental across the Citizens Advice Scotland network in Scotland.

Experience of bringing people together to deliver on projects, and excellent communication skills will also be required. While some understanding of data protection compliance would be desirable, the successful post holder will benefit from expert guidance from our externally appointed Data Protection Officer. They will also work with our data improvement officers to deliver improvements in our data recording, records management and data governance.

We believe that data is important because we use it to build a picture of the challenges faced by people across Scotland which informs our work to drive positive social change. For example during the pandemic we worked with government and made recommendations backed up by our data which delivered real results for people particularly in areas such as housing and debt. As an organisation committed to the realisation of human rights we also understand the importance of managing this data in a responsible way in order to protect the rights of people who come to us looking for advice. This job is an opportunity to work at the heart of Scotland’s biggest advice provider network and to make a real difference in people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

About the role

In this role you will take the lead across our energy poverty policy. Your focus will be ensuring Citizens Advice Scotland is responsive in the face of the energy crisis and you will raise awareness of fuel poverty faced by CAB clients, advocating for change at a national level. In addition to this you will lead on work ensuring Scotland meets its climate change mitigation and fuel poverty targets by ensuring a just transition to net zero that is inclusive, person-centred and adaptable, and where possible, protects consumers from experiencing detriment and ensures redress.

You will use your policy skills to influence at a national level and will represent the views of CAS on relevant Government groups as well as influencing decision makers pro-actively. Working alongside the Policy Officer you will develop excellent relationships with the CAB network, developing their capacity to respond to the just transition on behalf of their clients.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Policy at CAS

The Impact team has access to the incredible wealth of data generated by CABx as well as social policy feedback. This enables us to develop policy that is evidence based and grounded in the experiences of CAB clients. We use this, along with our knowledge of national policy, to engage with policy makers across Parliament, Government and stakeholder organisations to influence change. We do this to inform and empower individuals and communities and to change policy, law and practice.

Our goals are:

- To improve standards of living

- To increase equality

- Empower individuals to help themselves

- To build a better future.

Our impact teams are Financial Health, Stronger Communities and Social Justice. This role sits within Social Justice which is responsible for policy on social security, housing and employment and there are many opportunities to work collaboratively across the different areas.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process

This is re-advertisement, previous applicants need not apply.

*The successful candidate’s salary will be determined in line with their skills and experience. New employees are normally appointed at the lower end of the salary scale and potential candidates should not expect to be appointed above the midpoint of the salary scale.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Essentially, our network services team helps CABs across all Scottish communities to help themselves, being inspired by their actions, supporting them, and offering them guidance and opportunities for initiating social change and making improvements to their own communities through their services.

Network Service Officers act as a bridge between CABs and CAS. They also provide vital assistance in the distribution of key messages, the implementation of project co-design and production with CABs and monitoring the progress of the CABs.

Basically, we help CABs to build better lives in communities. You’ll firstly be responsible for understanding the issues affecting CABs, assessing the situation and devising ways for supporting their work. Then it’s all about discussing how and where these CAB needs and aspirations can be met, devising strategies, considering budgetary restrictions, and then working with a range of different organisations to prepare and implement projects across our network.

This postholder will have responsibility for a portfolio of CABs across Aberdeen, Aberdeenshire, Highlands, and Moray, working closely with CABs to strengthen governance and management structures. You will work within our Network Services Team, reporting to Head of Network Services. We will discuss the details related to the location at the interviews.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Join the Finance Team to achieve financial sustainability for at Citizens Advice Scotland by working as efficiently as possible, developing finance systems to meet the growing demand.

This role acts as the principal Finance Business Partner with the Citizens Advice Scotland National Projects Team who are responsible for supporting the delivery of national funded advice services across the 59 Citizens Advice Bureau members for future development and growth opportunities. Currently we have 12 national projects, but this does vary over time. Funding is primarily through Grant Agreements, currently at a combined level of £12M per annum, and is provided through UK Government, Scottish Government, Industry corporations and regulatory bodies and other charities.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Citizens Advice Network in Scotland

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

This Opportunity

As an Office and Executive Support Officer you will provide support to the executive leadership team (ELT), including the CEO and Deputy CEO on all matters such as diary and email management, planning and organisation. You will be also responsible for overseeing areas of general office management including buildings and facilities issues.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

An exciting opportunity has arisen for a Money Advice Consultant to join the Money Advice training and Consultancy Team at CAS. This position is initially a fixed term position until 31st March 2023. We are looking for an experienced Money Adviser/Trainer to join the team in providing consultancy advice and delivery of specialist debt advice training courses.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice Network in Scotland

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Making Change Happen at Citizens Advice Scotland

The Impact team has access to the incredible wealth of data generated through advice giving by our network of Citizens Advice Bureaux and through the Extra Help Unit at Citizens Advice Scotland, and our online advice which is accessed by over 2 million people every month.

We hold the largest dataset on social issues outside of the public sector and this allows us to understand what is happening on the ground in communities across Scotland and reflect our client’s experiences to government and to those who can make a difference. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. To achieve change we work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, and undertake research and delivering awareness and education campaigns.

Our Network Mission

· We help people navigate systems and access their rights

· We build resilience in local communities

· We support the realisation of human rights

· We help change policies and practices to ensure they work for people

This Opportunity

As a Policy Manager (Strong Communities) you will lead and manage a team dedicated to improving the policy, processes, and practices in the areas of access to justice and telecommunications and advocate for change on behalf of citizens and consumers in order to prevent detriment.

You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

You will be able to demonstrate experience of working in policy development, advocacy, public affairs, consumer policy, or regulation. While not an essential criteria understanding of the Scottish legal system or legal qualifications, and/or knowledge of current issues and developments related to access to justice in Scotland, such as reform processes and the impacts of the pandemic on the justice system in Scotland would be beneficial to this role. Likewise understanding of telecommunications policy, the free advice landscape in Scotland, or experience of working as part of a network would also be beneficial for this role.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently looking for a full time External Affairs Officer to join our communications team to deliver national, local and digital communications and play a vital role in delivering public affairs.

This is a key post charged with delivering significant external communications reach and impact. The role supports and contributes significantly to the Citizens Advice Scotland Workplan to raise awareness and improve understanding of our work with a wide range of external audiences, as well as responding to emerging issues.

You'll bring a skill for and experience of creating and producing digital content, a solid understanding of the Scottish media and political landscape, and the ability to exercise sound judgement and a strong strategic news sense on a consistent basis.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

About Citizens Advice Scotland

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Our Network mission:

• We help people navigate systems and access their rights

• We build resilience in local communities

• We support the realisation of human rights

• We help change policies and practices to ensure they work for people

About the job

The Data Governance Manager is a new role to develop and maintain a framework of data governance through the provision of support, expertise, advice, policy development and training to ensure that the Citizens Advice Network in Scotland continues to comply with the Data Protection Act 2018 (GDPR) and other associated and relevant legislation. Citizens Advice Network is made up of CAS and the member Bureaux who are independent charities with their own governance arrangements. You will be responsible for working with the Bureaux across Scotland and CAS colleagues to provide support and development services focused on how we manage our data both as independent organisations and collectively as a network. You will be the principal interface for data governance within CAS and between CAS and CAB.

You will have key individual responsibilities to deliver quality and compliance in data governance across CAS and the wider network and for supporting good practice in corporate records management. You will be responsible for supporting governance activities relating to the collection or creation, management, and use of data across CAS Network. You will also have responsibility for sections of the Membership Standards Committee work-plan that relates to data quality and improvement. The role focuses on data collected across CAS and from service users across Scotland that contributes to decision making when it comes to funding activities and advocacy for wider societal change. This role will also ensure reliability of records management across CAS and the production of information workflows based on business analysis for prevention and early intervention for our network’s clients to reduce negative outcomes. You will provide high quality, accessible and well managed data governance support to within CAS and also to Bureaux Chairs, Boards and Senior Management.

Working within a new Strategy, Governance, Performance and Risk Unit you will have support from a Data Improvement Officer, a Data Improvement Analyst and an externally employed Data Protection Officer.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

CAS benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

*This role is based in our Glasgow office. Options for hybrid working are available. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, impartial and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local CABs, each its own independent charity, the Extra Help Unit, a group of specialist case workers dealing with energy advice, and Citizens Advice Scotland as the membership body itself. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Policy at CAS

The Impact team has access to the incredible wealth of data generated by CABx as well as social policy feedback. This enables us to develop policy that is evidence based and grounded in the experiences of CAB clients. We use this, along with our knowledge of national policy, to engage with policy makers across Parliament, Government and stakeholder organisations to influence change. We do this to inform and empower individuals and communities and to change policy, law and practice.

Our goals are:

- To improve standards of living

- To increase equality

- Empower individuals to help themselves

- To build a better future.

Our impact teams are Financial Health, Stronger Communities and Social Justice. This role sits within Social Justice which is responsible for policy on social security, housing, fuel poverty and employment and there are many opportunities to work collaboratively across the different areas.

In this role you will take the lead on project work on medical assessments for disability benefits in both Scotland and the UK. Your focus will be ensuring we develop a robust evidence base that reflects clients’ and advisers’ experiences and using this to advocate for change at a national level. In addition to this you will maintain oversight on UK and Scottish Social Security to feed into the wider work of the team and to help identify policy priorities.

You will use your policy skills to influence at a national level and will represent the views of CAS on relevant Government groups as well as influencing decision makers pro-actively. Working alongside the other members of the team you will develop excellent relationships with the CAB network, engaging them in your work and utilising their experiences to better inform policy.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

About Citizens Advice Scotland

Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Our Network mission:

• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people

About the job

The Strategy, Governance, Performance and Risk Unit within Citizens Advice Scotland supports the implementation of our strategy and supports the organisation and wider network on a journey of continuous improvement focused on delivering outcomes for the people of Scotland.

The Strategy, Governance, Performance and Risk Officers will work with the Head of the Unit to put in place performance and risk management frameworks to support delivery of the strategy. The successful candidate will have significant experience of working in strategy development and implementation; planning and performance management; risk management or supporting good governance in the voluntary sector. You will also be prepared to learn and develop your experience across other areas. You will be responsible for ensuring that managers working across the organisation have the information and tools they need to track progress and better understand the impact our organisation is having, so that we can celebrate our successes but also manage risks and adjust our approach to delivery where necessary. You will also play an important role in supporting reporting to our Board, governance committees and funders to ensure that the organisation is accountable, and this will include making sure that our governance structures run smoothly. You should demonstrate CAS’s values of person-centred, empowering, supportive, inclusive and collaborative and in doing so you will help to build a supportive and empowering culture where performance management and risk tools are used to help CAS staff to do their jobs well, celebrate successes and drive continuous improvement.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of June 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

CAS benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

This is a great opportunity for an enthusiastic and experienced HR professional to join Citizens Advice Scotland as HR Advisor to provide maternity cover.

The HR Advisor role provides pragmatic, commercial and employee-focused advice and support, utilising excellent communication, coaching and influencing skills to drive employee engagement. You will provide a generalist HR service and work closely with all managers and employees across the organisation, offering advice and support where required.

The successful candidate will have substantial and demonstrable generalist HR knowledge and experience covering all major HR functions including recruitment and selection, performance management, learning and development, employee engagement, reward, and employment legislation. Ideally this experience would come from a public or third sector environment.

You will have excellent working knowledge of UK employment law and experience of managing employee relations issues. In addition, you will have a strong problem solving ability and be comfortable working in an environment which demands the ability to identify problems and drive innovative HR solutions to improve processes. All this will be backed up with excellent communication skills, including the ability to coach and influence key stakeholders.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

* This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee Benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts users' needs at the heart of their work, to make people's interactions with CAS content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

For more information, please refer to the Job Pack which can be downloaded below.

The Citizens Advice Network in Scotland

Scotland’s Citizens Advice Network empowers people in every corner of Scotland through our local bureaux and national services by providing free, confidential, impartial and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.

The Citizens Advice network is made up of 59 local CABs, each its own independent charity, the Extra Help Unit, a group of specialist case workers dealing with energy advice, and Citizens Advice Scotland as the membership body itself. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Policy at CAS

The Impact team has access to the incredible wealth of data generated by CABx as well as social policy feedback. This enables us to develop policy that is evidence based and grounded in the experiences of CAB clients. We use this, along with our knowledge of national policy, to engage with policy makers across Parliament, Government and stakeholder organisations to influence change. We do this to inform and empower individuals and communities and to change policy, law and practice.

Our goals are:

• To improve standards of living
• To increase equality
• Empower individuals to help themselves
• To build a better future.

Our impact teams are Financial Health, Stronger Communities and Social Justice. This role sits within Social Justice which is responsible for policy on social security, housing and employment and there are many opportunities to work collaboratively across the different areas.

In this role you will take the lead across our energy poverty policy. Your focus will be ensuring Citizens Advice Scotland is responsive in the face of the energy crisis and you will raise awareness of fuel poverty faced by CAB clients, advocating for change at a national level. In addition to this you will lead on work ensuring Scotland meets its climate change mitigation and fuel poverty targets by ensuring a just transition to net zero that is inclusive, person-centred and adaptable, and where possible, protects consumers from experiencing detriment and ensures redress.

You will use your policy skills to influence at a national level and will represent the views of CAS on relevant Government groups as well as influencing decision makers pro-actively. Working alongside the Policy Officer you will develop excellent relationships with the CAB network, developing their capacity to respond to the just transition on behalf of their clients.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh/Glasgow office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Working with senior colleagues in the National Projects team you will have direct responsibility and accountability for the delivery of assigned projects and for supporting and coordinating existing national services. You will lead on the development, implementation, and management of a series of service projects designed to enable a range of national specialist services to provide advice to the Citizens of Scotland. You will need to be able to support all projects from inception through to the successful operation and maintenance of the service and where applicable exit and close out.

This is an exciting time to join us where you have the opportunity to make a difference. Our services are even more critical now than ever before in helping those in need and are essential in helping citizens receive the necessary advice and support during these unprecedent times. As a line manager you will be required to identify and manage the resources required, plan the work to realise the expected benefits as well as manage the project teams’ dependencies, workloads, and schedules. The role will manage the execution of work to help deliver a consistent and effective service, whilst taking responsibility for managing change and risks at the Programme level through proactive performance monitoring, continuous improvement, contingency planning, and formulating exit strategy processes.

You will need to maintain an oversight of co-ordination across the active projects’ portfolio and be available to support and direct each team with project planning and management; including but not limited to governance and controls, communication and engagement, performance, and risk management.

We are flexible about your professional background and open minded about your career to date. You will need to be able to lead on project services delivery and engage with multiple stakeholders both internally and externally. You will be a compassionate manager with the ability to understand the challenges and opportunities that working within a membership organisation brings. You may well have experience of working in a charity, housing association or the broader public sector, though applicants from all sectors are welcome. You will have to be able to demonstrate the desire to put the people who matter most, our clients, at the heart of every decision.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh/Glasgow office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

This is a great opportunity for an enthusiastic and experienced HR professional to join Citizens Advice Scotland as HR Advisor to provide maternity cover.

The HR Advisor role provides pragmatic, commercial and employee-focused advice and support, utilising excellent communication, coaching and influencing skills to drive employee engagement. You will provide a generalist HR service and work closely with all managers and employees across the organisation, offering advice and support where required.

The successful candidate will have substantial and demonstrable generalist HR knowledge and experience covering all major HR functions including recruitment and selection, performance management, learning and development, employee engagement, reward, and employment legislation. Ideally this experience would come from a public or third sector environment.

You will have excellent working knowledge of UK employment law and experience of managing employee relations issues. In addition, you will have a strong problem solving ability and be comfortable working in an environment which demands the ability to identify problems and drive innovative HR solutions to improve processes. All this will be backed up with excellent communication skills, including the ability to coach and influence key stakeholders.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

* This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of CAS staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

CAS are looking for Can-do manager to help implement the new strategic projects around our public advice website, national debt projects and facilitate delivery of our emerging digital no code project solution, all seeking to deliver increased outcomes for citizens and member Bureaux.

This role is key to helping ensure that operational support we give to members around advice in physical and digital spaces across generalist and specialist advice works well and that our staff and volunteers have everything they need to continue to work and give advice in new hybrid settings and manage demand for services across personal and digital channels.

We are looking for someone with a hands-on attitude, is a good manager of people, who is extremely organised and has good ICT and project management skills. They will also need the ability to work independently and alongside others and need to be comfortable with technology and uncertainty as we trial new ways of supporting our members through technology. Experience in content management would be desirable but not essential.

This is a permanent post and in the first year the postholder will focus on the roll out of some of the Nocode solutions emerging from our recent Civtech® challenge. The role will work to with the Head of Operations, taking on areas of responsibility as they arise and plans develop and will manage our specialist debt consultancy and digital content teams.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page at cas.org.uk/vacancies/operations-manager-citizens-advice-scotland

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role can be based in either our Edinburgh or our Glasgow office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

We are currently recruiting for a full time Senior Officer (Campaigns) to join the communications team to cover maternity leave and to successfully plan and deliver campaigns for Citizens Advice Scotland and the Citizens Advice network.

You will have extensive experience of developing campaign strategies, implementing and evaluating campaigns as well as using a variety of campaigning tools and methods, including eCampaigning. You will also have a great experience of writing tenders, scoring and awarding work, managing external agencies and suppliers. Additionally, you will possess excellent communication and stakeholder engagement and networking skills to be able to build collaborative and strong internal and external relationships.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. The Operations Officer role will work as part of the Help to Claim project team to ensure successful delivery of the service and continuous improvement. Key responsibilities will be around systems and resource co-ordination, monitoring, analysis and reporting relating to helpline operations. The role will be particularly important for identifying trends and issues through data analysis and recommending actions for service development which will be paramount to providing an excellent service for our clients. You will work as part of a strong project team but you expected to work independently. The role provides the opportunity to work with staff across our diverse network and the successful candidate will be able to build and maintain good relationships and communicate clearly with different stakeholders.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project co-ordination and support. You will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

You will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the bureau network, providing the advice and support people need.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with their primary role being to support the evaluation and review as well as the future execution and delivery of the project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

As the Network Engagement Officer, you will ensure both external and internal stakeholders are communicated with regularly, particularly on matters relating to new projects, service development and changes affecting advice delivery. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require dedicated project management. As a Project Coordinator you will take the lead on nominated projects with the overall responsibility for their execution and successful delivery.

The role is offered on a fixed-term basis initially until the end of March 2023 with the opportunity for an extension based upon funding being approved.

As well as leading as the focal point for the allocated projects, your role will be responsible for the overall project management through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

You will ensure the funder and participating bureaux, as well as external and internal stakeholders are communicated with regularly, effectively and in an engaging way, particularly on matters relating to project delivery, management of project change and risks, service design and Quality Assurance as well as contract and financial budgetary management. You will require an ability to foster a team culture across a dispersed team and be able to direct and support them to communicate and engage with stakeholders effectively, monitor performance and service design as well as meet external and internal reporting requirements.

National Projects are focused on providing a comprehensive, enhanced support service which is being delivered by the bureau network. Prior knowledge and involvement in advice projects would be an advantage.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

All Citizens Advice Bureaux in Scotland must comply with the Scottish Association of Citizens Advice Bureaux (SACAB) Membership Scheme which sets out the quality assurance standards to which all bureaux are expected to operate. The Citizens Advice Scotland Learning and Standards team are responsible for auditing all bureaux against these standards and reporting to the Association’s Membership Standards Committee. The audit process consists of two parts:

• Quality of Advice Assessment which assesses the quality of advice and information provided by bureaux at the point of delivery and ensures that all bureaux in Scotland meet a minimum standard of service, in terms of the process of advice giving, and the actual technical accuracy of that advice.
• Organisational Audit which examines the written policies and procedures provided by the bureau together with other evidence gathered through interviews with bureau paid staff, volunteers and governing body representatives.

The successful delivery of the SACAB Membership Scheme audit programme requires centralised co-ordination. This role will be allocated responsibility for the co-ordination of the Quality of Advice Assessment programme, ensuring successful delivery and development where appropriate.

As a Quality of Advice Assessment Co-ordinator you will be involved in co-ordinating Citizens Advice Scotland staff and local bureaux to enable effective delivery of the quarterly Quality of Advice monitoring schedule, as well as supporting the Citizens Advice Scotland Learning and Standards team by providing specialist administrative support.

This is a key role in the operation of membership scheme quality of advice assessment function.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for assessing each Citizens Advice Bureau’s compliance with these membership conditions as well as providing learning materials and opportunities to support compliance. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux case checkers to help ensure consistency of approach to quality of advice case checking across all Citizens Advice Bureaux in Scotland.

As well as assessing the quality of advice and producing learning materials and opportunities you would assess bureaux compliance with the SACAB organisational audit framework. This involves the gathering of a range of evidence, assessing compliance against a defined set of indicators and agreed membership conditions and the production of summary reports.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

*This role is based in our Glasgow office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Bureaux need to be able to ensure that advisers, volunteers, and staff are provided with high quality learning and support to develop and maintain competence in their roles. Learning is provided as a partnership between bureaux and Citizens Advice Scotland.

As the Digital Learning Support Officer, you will work within and support the overall work of the Learning and Standards Team. You will support a range of learning opportunities provided for Citizens Advice Bureaux and provides technical support for bureaux in order to help meet Citizens Advice Scotland and external quality standards for advice work.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project support. You will work as an integral part of the national projects team, with their primary role being to support the evaluation and review as well as the future execution and delivery of the project through proactive engagement, communication, planning and reporting with key stakeholders and participating member organisations of Citizens Advice Scotland.

As the Network Engagement Officer, you will ensure both external and internal stakeholders are communicated with regularly, particularly on matters relating to new projects, service development and changes affecting advice delivery. You will foster a member-focused culture, and support colleagues to communicate and engage members effectively on related matters.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project co-ordination and support. You will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

You will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the bureau network, providing the advice and support people need.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

As a Network Services Manager, you will work with the local bureaux and Citizens Advice Scotland to provide support and development services to the Citizens Advice network in Scotland locally, regionally and nationally.

You will oversee delivering sections of the Development Committee Developmental Plan for individual Bureaux and the bureaux network as a collective customer in terms of volunteering, fundraising, governance, net zero, employment advice across the network etc.

As a Network Services Manager, you will also lead on and manage key areas of action for the Network Services team, ensuring line management and network governance endorsement at all relevant stages. A key part of the role is providing advice and support to senior bureaux management and Boards.

The successful candidate should have experience in a similar role, advising, supporting, and delivering change at a senior level. You should have a proven track record in building and maintaining collaborative relationships, demonstrating strong interpersonal, networking, negotiating, persuasion and influencing skill.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Operations Manager is an integral part of the Impact Team at Citizens Advice Scotland. The Impact Team seeks to achieve positive change through two main routes:

• informing and empowering individuals to take action through information, education and campaigning; and
• changing policy, practice and law.

The Operations Manager sits within Impact Senior Leadership Team and manages the Coordination and Research Team.

You will ensure the smooth running of the Impact directorate through overseeing planning and delivery of activity and ensuring effective operational procedures are in place and used. You also maintain oversight of team management processes, including financial management and reporting processes, performance reporting, resource allocation and research commissioning.

Additionally, as the Operations Manager you will oversee the Impact Team’s citizens advice bureaux engagement programme. This supports the CAB network to carry out local advocacy and research work through grants and skills development and encourages the network to engage with the Team’s work planning and prioritisation.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland.

In this role you will research and write clear, accurate and up to date digital advice content which will be used by advisors in bureaux and by the public. You will ensure that our written sources of advice meet the advice needs of Scottish citizens and support our network of bureau advisers. You will also work with other teams in Citizens Advice Scotland and our partners to ensure that our digital advice content responds to legislative change, supports the policy and campaigning work of the organisation and meets the advice needs of our website users.

You will bring a skill for writing great copy, the ability to research and interpret legislation and ideally an awareness of UX and digital publishing.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

*This role is based in our Edinburgh office. As a result of the COVID-19 crisis, the majority of CAS staff are still working from home, however we are now starting a transition towards a return to the office. This will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to attend the office on their first day for an induction, after which they will be able to work from home initially. Going forward, attendance at the office will be required, however CAS are introducing a blended working policy to allow our employees to balance their time attending the office with time working from home.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the National Projects Team. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination and support. The Project Officer will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

Citizens Advice Scotland runs a series of national specialist services known as projects which require centralised project co-ordination and support. You will work alongside the rest of the allocated project team, ensuring successful delivery and development where appropriate.

You will be responsible for the collation of management information and for the coordination and engagement with key stakeholders as well as assist with the drafting of project reports. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

This role will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the bureau network, providing the advice and support people need. The Project Officer must have the ability to communicate clearly and to proactively gather information form a wide stakeholder and participation base ensuring deadlines are met.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

This role is normally based our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As the Information Technologist and Instructional Designer at Citizens Advice Scotland you will be involved in all aspects of developing and maintaining our industry leading blended learning platform (CASlearn). Our model of traditional materials and e-learning modules work together to train and support our network of over 2,300 people. These people are helping clients with a range of problems across Scotland, and your work would directly contribute to their success.

You will work as part of an experienced, collaborative training team and you’ll be expected to share creative ideas and constructive feedback, therefore your strong communication skills will be put to good use.

With access to the best e-learning software and technology, you’ll work closely with the other Information Technologist and Instructional Designer to develop new e-learning modules and to amend existing modules and materials. Your creativity and vision will be valued. This said, accuracy and attention to quality is essential and you will be expected to follow our thorough quality checking process.

You will use your skills in administering Learning Management Systems to ensure that a stable service is maintained for the network. You will also share the responsibility of supporting learners directly, through a ticketing system, and resolve any issues that arise.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

Our Strong Communities team focusses on accessibility and strengthening local communities including emphasising the value of the local bureaux at the centre of those communities. For 2021/22 the team will consider issues related to: post and telecoms, and access to justice.

This role is based in our Strong Communities team and will primarily focus on delivering our postal advocacy workplan for 2021/22. The post holder will be working on topics including fairer deliveries and developments in the UK regulatory environment such as the review of postal regulation, and issues around the Universal Service Obligation. This role also requires ongoing engagement with key stakeholders in this sector.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network, making an invaluable contribution to citizens’ lives.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits:

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

*This role is normally based in our Glasgow office. As a result of the COVID-19 crisis, all CAS staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance, not necessarily full time, at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

At Citizens Advice Scotland we are advertising for the role of Policy Manager (Social Justice).

As a Policy Manager (Social Justice) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders in the world of social security, housing and employment policy, advocating for change here people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices.

We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.

This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.